RAMIRO ALVARADO
Richardson,TX
Summary
Dynamic leader and skilled communicator, adept in relationship building and branch operations, with a proven track record at Prosperity Bank. Excelled in customer satisfaction and cash management, fostering long-term loyalty and driving business growth. Bilingual in English/Spanish, my leadership and reliability enhanced team performance and service quality. Proficient with all microsoft applications; Word, Outlook, Excel, Power Point.
Overview
16
16
years of professional experience
Work History
Personal Banker II
Prosperity Bank
11.2019 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing consumer and business loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Trained new personal bankers, elevating team performance and service quality.
- Average schedule of worked hours between 40-50 per week.
Assistant Branch Manager
LegacyTexas Bank
05.2008 - 11.2019
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Keep staff updated on procedures, regulations and policies; hold regular meetings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Audit all teller drawers and vaults at prescribed intervals with the teller or designated person.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
- Exercise the usual authority of supervisor concerning staffing, performance reviews, cross sells, promotions and terminations.
- Average of worked hours between 45-55 per week.
Education
High School Diploma -
Richardson High School
Richardson, TX05.2002
Skills
Relationship Building
Branch operations
Customer Service
Customer Satisfaction
Loan/ Account Origination
Reliability
Leadership
Cash Management
Bilingual English/Spanish
Timeline
Personal Banker II
Prosperity Bank
11.2019 - Current
Assistant Branch Manager
LegacyTexas Bank
05.2008 - 11.2019
High School Diploma -
Richardson High School
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