Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yakeesha Walker

Philadelphia,PA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

12
12
years of professional experience

Work History

Manager/ Customer Service

Wawa
Glenside, PA
10.2022 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.

Customer Service Representative

Penn Medicine Princeton Health
Philadelphia, PA
08.2017 - 08.2022
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.

Food Service Worker

Einstein Medical Center Montgomery
Jenkintown, PA
02.2012 - 05.2017
  • Monitored inventory levels of food items used during meal services.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Cleaned kitchen areas, equipment and utensils.
  • Properly stored all leftover food items after each shift.
  • Greeted customers upon arrival in the dining area.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.

Education

High School Diploma -

Strawberry Mansion High School
Philadelphia, PA
06-1993

Skills

  • Account Management
  • Complaint resolution
  • Training and mentoring
  • Regulatory Compliance
  • Service Delivery Optimization
  • Audit Support

Timeline

Manager/ Customer Service

Wawa
10.2022 - Current

Customer Service Representative

Penn Medicine Princeton Health
08.2017 - 08.2022

Food Service Worker

Einstein Medical Center Montgomery
02.2012 - 05.2017

High School Diploma -

Strawberry Mansion High School

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Yakeesha Walker