Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yalanda Mccall

Shreveport,LA

Summary

Seasoned professional with 11 years of diverse experience in customer service, and healthcare. Proven track record in providing excellent service, managing workflows, and maintaining efficient environments. Bringing robust organizational skills, attention to detail, and being a dedicated professional. Has a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to the best.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Rep

Sedgwick
02.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Patient Service Representative

Trubridge
04.2014 - 04.2017
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Patient Care Technician - CCHT

Davita
09.2009 - 02.2014
  • Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
  • Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
  • Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
  • Contributed to continuous improvement efforts within the department by actively participating in quality improvement initiatives.

Education

High School Diploma -

Franklin Parish High School
Winnsboro, LA
05.2007

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Microsoft Excel
  • Microsoft Outlook
  • Data Entry

Certification

CCHT - Certified Clinical Hemodialysis Technician

CPR - Certified

Timeline

Customer Service Rep

Sedgwick
02.2023 - 06.2024

Patient Service Representative

Trubridge
04.2014 - 04.2017

Patient Care Technician - CCHT

Davita
09.2009 - 02.2014

High School Diploma -

Franklin Parish High School

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Yalanda Mccall