Yaletha Cole
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
Progressive
09.2022 - Current
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Infection Preventionist
Rush Medical Center
01.2022 - 10.2022
- Reduced infection rates by implementing evidence-based practices and guidelines in the healthcare facility.
- Enhanced patient safety through rigorous monitoring and evaluation of infection control measures.
- Collaborated with multidisciplinary teams for effective infection prevention strategies and policy development.
- Conducted thorough investigations into reported outbreaks, identifying sources, and recommending corrective actions to prevent future occurrences.
Parking Enforcement Officer
Department Of Finance
06.2018 - 08.2021
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Reduced illegal parking incidents by issuing citations for parking violations in a timely manner.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Assisted motorists with locating legal parking spaces, promoting positive community relations.
Medical Assistant
R And R Medical Center
04.2014 - 08.2017
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Technical Diploma - Medical Assisting
Everest College - Chicago
Chicago, ILSkills
- Legal Proceedings Knowledge
- CCC Reports
- Claims Processing
- Risk Assessment
- Policy Investigations
- Report Writing
- Medical Coding
- Quality Control Claims Adjuster License
- Record Preparation
- Database Management
- Regulatory Compliance
- Customer Service
Timeline
Claims Adjuster
Progressive
09.2022 - Current
Infection Preventionist
Rush Medical Center
01.2022 - 10.2022
Parking Enforcement Officer
Department Of Finance
06.2018 - 08.2021
Medical Assistant
R And R Medical Center
04.2014 - 08.2017
Technical Diploma - Medical Assisting
Everest College - Chicago