Yalisa Johnson
Katy
Summary
Dynamic supervisor with a proven track record at CVS Pharmacy, excelling in customer service and team leadership. Skilled in training staff and implementing process improvements, enhancing workflow efficiency. Known for resolving customer disputes with empathy and maintaining a secure environment, ensuring compliance and satisfaction in all operations.
Overview
10
10
years of professional experience
Work History
Supervisor/Cashier
Burlington Coat Factory
Katy, TX
06.2023 - Current
- Supervised daily cash operations to ensure accuracy and efficiency in transactions.
- Trained and mentored new cashiers on register processes and customer service standards.
- Implemented improved cash handling procedures, reducing discrepancies during audits.
- Managed schedules for cashier team, optimizing coverage during peak hours.
- Resolved customer inquiries and issues promptly, enhancing overall shopping experience.
- Collaborated with management to develop strategies for increasing sales at work
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate
Supervisor
CVS Pharmacy
Slidell, LA
04.2020 - 05.2023
- Supervised daily pharmacy operations, ensuring compliance with policies and standards.
- Trained and mentored staff on best practices for customer service and medication management.
- Implemented process improvements to enhance workflow efficiency and accuracy in prescription filling.
- Coordinated inventory management, optimizing stock levels to meet customer demand effectively.
- Led team meetings to discuss performance metrics and set actionable goals for staff development.
- Ensured adherence to safety protocols, maintaining a secure environment for customers and employees.
Customer Service Representative
Home Depot
Slidell, LA
01.2016 - 03.2020
- Assisted customers with inquiries and issues, providing timely and accurate information.
- Processed customer orders and returns efficiently, ensuring satisfaction.
- Utilized CRM software to track customer interactions and feedback.
- Collaborated with team members to resolve complex customer concerns effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained knowledge of products and services to enhance customer support experience.
Education
High School Diploma - High School Diploma
Joseph Samuel Clark
New Orleans, LASkills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Multi-tasking skill
- Employee training
- Adaptability and dependability
- Customer service management
- Stock replenishment
- Policy enforcement
- Team leadership
- Verbal/written communication
- Training and coaching
- Workplace safety
- Refunds and exchanges
- Flexible schedule
- Customer relations
- Supply restocking
- POS system
- Credit card processing
- Crisis management
- Stress management
- Customer dispute resolution
Timeline
Supervisor/Cashier
Burlington Coat Factory
06.2023 - Current
Supervisor
CVS Pharmacy
04.2020 - 05.2023
Customer Service Representative
Home Depot
01.2016 - 03.2020
High School Diploma - High School Diploma
Joseph Samuel Clark