Maria Vences
First Interstate Bank
Hood River,OR
2027
years of professional experience
Dynamic professional with a proven track record at Rite Aide, excelling in training and mentoring staff to enhance customer service and operational efficiency. Skilled in inventory control and staff management, I fostered a culture of excellence, achieving significant improvements in performance and customer satisfaction.
Work History
Supervisor/Cashier
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on best practices for customer service and product management.
- Implemented inventory control measures to enhance stock accuracy and reduce losses.
- Conducted performance evaluations to identify training needs and promote employee development.
- Resolved customer complaints promptly, improving overall satisfaction rates within the store.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Associate Community Banker
4 Years 4 Months- Assisted customers with account inquiries and transaction processing, enhancing service quality.
- Developed strong relationships with clients, fostering trust and loyalty within the community.
- Educated clients on financial products, promoting informed decision-making and product utilization.
- Collaborated with team members to streamline branch operations, improving workflow efficiency.
- Conducted regular audits of accounts to ensure compliance with regulatory standards and accuracy.
- Trained new staff on banking procedures and customer service protocols, enhancing team performance.
- Assisted in training new employees on bank policies, procedures, and best practices in customer service excellence.
- Managed customer experience by identifying opportunities to improve customer's financial wellbeing.
- Contributed to branch growth by actively participating in community events and building networks with local businesses.
- Increased new account openings by effectively explaining the benefits of various banking products to potential clients.
- Opening Personal and Business Accounts
Education
High School Diploma
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Associate Community Banker
First Interstate Bank
02.2022 - 06.2026Read More
Supervisor/Cashier
Rite Aide
Read More
Hood River Valley High School
High School Diploma
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