Yalisa Johnson
Burlington
Katy,TX
2027
years of professional experience
Dynamic customer service supervisor with extensive experience at CVS Pharmacy, excelling in training and mentoring staff. Proven track record in enhancing service quality and implementing process improvements, resulting in reduced wait times. Strong problem-solving aptitude and expertise in customer relationship management drive team success and foster a collaborative work environment.
Work History
Customer Service Supervisor
3 Years 2 Months- Supervised customer service team, ensuring adherence to company policies and procedures.
- Trained new staff on product knowledge and customer interaction techniques.
- Resolved escalated customer complaints, enhancing overall service quality.
- Implemented process improvements to streamline service operations and reduce wait times.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
Supervisor
- Supervised customer service team, ensuring adherence to company policies and procedures.
- Trained new staff on product knowledge and customer interaction techniques.
- Resolved escalated customer complaints, enhancing overall service quality.
- Implemented process improvements to streamline service operations and reduce wait times.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
Customer Service Representative
3 Years- Assisted customers with product inquiries and order placements, ensuring a positive shopping experience.
- Collaborated with team members to maintain inventory accuracy and organization on the sales floor.
- Resolved customer complaints efficiently, demonstrating strong problem-solving skills and empathy.
- Utilized point-of-sale systems to process transactions and manage returns swiftly and accurately.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer inquiries efficiently, ensuring high levels of satisfaction and issue resolution.
- Utilized CRM software to log and track customer interactions accurately.
Education
High School Diploma
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Schedule development
Software experience
Customer relations
Problem-solving aptitude
Customer relationship management
Hiring and training
Employee training
Training and development
Timeline
Customer Service Supervisor
Burlington
2023.06 - CurrentRead More
Customer Service Representative
Home Depot
2020.05 - 2023.05Read More
Supervisor
CVS Pharmacy
Read More
Joseph Samuel Clark
High School Diploma
Read More