Summary
Overview
Work History
Education
Skills
Certification
Certifications in University
Certifications in Highschool
Timeline
Generic

Yalishka Bernazar

Springfield,MA

Summary

A Criminal Justice major, with a minor in Psychology, with a passion for deeply understanding emotions and behavior. Seeking a role that would allow me to merge these two areas of expertise and ultimately help people express their true selves.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Walgreens
Chicopee , MA
07.2021 - Current
  • Monitored performance of staff to ensure quality standards were met.
  • Resolved customer complaints in a timely and professional manner.
  • Developed strategies to improve operational efficiency and productivity.
  • Provided feedback to team members on their performance levels.
  • Addressed any issues or concerns raised by staff during shifts.
  • Enforced company policies and procedures in a consistent manner.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Cashier

Walgreens
Chicopee, MA
07.2020 - 07.2021
  • Greeted customers and answered questions about the company's products or services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.

Education

Bachelor of Science - Major: Criminal Justice Minor: Psychology

Western New England University
Springfield, MA
05-2025

High School Diploma -

High School of Science And Technology
Springfield, MA
06-2021

Skills

  • Bilingual: Spanish and English
  • Management experience
  • Knowledge of criminological theory
  • Knowledge of psychological theory

Certification

Pharmacy Technician trainee license

Certifications in University

  • Inducted into Alpha Phi Sigma National Criminal Justice Honor Society
  • Dean's list every semester since I enrolled
  • GPA: 3.5

Certifications in Highschool

  • National Honor Society
  • Class Rank: 6 out of 265
  • GPA: 3.6

Timeline

Shift Lead Manager

Walgreens
07.2021 - Current

Cashier

Walgreens
07.2020 - 07.2021

Bachelor of Science - Major: Criminal Justice Minor: Psychology

Western New England University

High School Diploma -

High School of Science And Technology

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Yalishka Bernazar