Angie Plata
Evanston,IL
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Walgreens
Evanston, IL
01.2023 - Current
- A clean and organized inventory and curated displays of seasonal merchandise
- Anticipated customer needs, providing them with excellent customer service while upholding brand standards
- Meticulously managed and operated apps system transactions include credit cash exchanges, returns, refunds to ensure seamless and accurate cash flow
- Including counting the cash from the registers, cash from the store safe, while entering this information into the store system
- Opened and closed the store demonstrating leadership and punctuality.
- Monitored cash handling procedures to ensure accuracy in financial transactions.
- Performed cash handling duties such as deposits, withdrawals, transfers.
- Performed regular audits of store operations including cash handling procedures.
- Managed daily cash handling processes including deposits and reconciliations.
- Managed daily operations including opening and closing duties, cash handling.
- Oversaw shift operations, including cash handling and customer relations.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Reinforced rules to promote superior employee performance.
- Enforced company policies and procedures in a consistent manner.
- Kept up-to-date with changes in industry regulations and best practices.
- Monitored performance of staff to ensure quality standards were met.
- Taught staff upselling techniques to meet revenue targets.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Directed and led employees and team members on effective operations, methods and procedures.
- Provided feedback to team members on their performance levels.
- Prepared reports detailing shift activity and presented them to management.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Recommended opportunities for growth and advancement to motivate employees.
Pharmacy Tech
Walgreens
Evanston, IL
01.2021 - 01.2023
- Consist of conducting covid tests
- Carefully filling prescriptions, prepared and printed labels, and filled 150-300 orders daily
- Managed inventory for 800+ behind and over the counter medications
- Served over 200+ customers daily by taking prescriptions, answering questions, billing insurance, and handling payment
- Respected customer’s privacy by maintaining strict confidentiality and upholding all local HIPAA laws
- Managed phone calls across 12 lines, taking prescriptions, answering questions and resolving all customer concerns
- Working with the Walgreens computer system and dealing with insurance issues and any other customer service pharmacy related issues.
Education
CPR Certification -
12.2023
CNA -
ICI
03-2023
High School Diploma -
Mather High School
06.2021
Skills
- Bilingual
- Fluent Spanish and English speaker
- Medical billing
- Pharmacy tech experience
- Serving experience
- Cashiering
- Cash handling
- Daily Cash Safe auditing
- Basic math
- Guest services
- Retail sales
- Basic nursing assistant care
- Chart updating
- Data Collection
- Patient Services
- Attention to detail
- Policy enforcement
- Effective communication
- Time management
- Tech-Savvy
- Shift checklists
- Interpersonal skills
- Relationship building
Timeline
Shift Lead Manager
Walgreens
01.2023 - Current
Pharmacy Tech
Walgreens
01.2021 - 01.2023
CPR Certification -
CNA -
ICI
High School Diploma -
Mather High School