Arleth Salinas
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Organized and dependable candidate successful at managing multiple priorities, including job requirements, as well as, schoolwork. Always willing to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Dunkin'
10.2021 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours, and inventory movements while training for Assistant General Manager position.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Addiction Studies
The University of Texas Rio Grande Valley
Edinburg, TX05.2024
Associate of Arts - Interdisciplinary Studies
South Texas College
Mcallen, TX05.2021
Skills
- Accurate Money Handling
- Verbal and Written Communication
- Opening and Closing Procedures
- Directing/Overseeing Team Members
- Bilingual
- Time Management
- Managing Multiple Tasks
- Microsoft Office
Certification
- First Aid/CPR Certified
- Learn2Serve Food Handler Training Course - Certificate of Completion
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead Manager
Dunkin'
10.2021 - Current
Bachelor of Science - Addiction Studies
The University of Texas Rio Grande Valley
Associate of Arts - Interdisciplinary Studies
South Texas College