Brandy McKnight
Shelby
Summary
Dynamic Shift Lead Manager at Gumbo to Geaux with a proven track record in operations management and team motivation. Expert in inventory control and employee training, enhancing service delivery and customer satisfaction. Recognized for optimizing staff scheduling and fostering a collaborative work environment, driving significant improvements in performance and efficiency.
Experienced with shift management, team leadership, and operational oversight. Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency. Track record of fostering collaborative team environment and maintaining high standards of performance.
Overview
2027
2027
years of professional experience
Work History
Shift Lead Manager
Gumbo to Geaux
Birmingham, AL
05.2020 - Current
- Oversaw daily operations to optimize workflow efficiency and uphold quality standards.
- Facilitated training and mentorship for team members on customer service best practices and operational procedures.
- Established inventory management systems to enhance stock control and minimize waste.
- Optimized staff shift scheduling to ensure adequate coverage during peak operational hours.
- Addressed customer complaints swiftly to improve satisfaction and retention.
- Partnered with management to formulate strategies enhancing sales performance and service delivery.
- Collaborated with team members to enhance customer experience and optimize storefront management.
- Guided new employees in understanding company procedures and policies to enhance daily task execution.
- Exemplified strong work ethic and commitment to excellence, inspiring team members to achieve peak performance.
Bartender/ Server
O'Charley's
Alabaster, AL
05.2017 - 04.2020
- Crafted and served diverse beverage selections while upholding stringent quality standards.
- Ensured cleanliness and organization of bar area in compliance with health and safety regulations.
- Oversaw inventory management, including supply ordering and stock level tracking.
- Facilitated collaboration with kitchen staff to ensure timely service during peak hours.
- Cultivated strong relationships with customers to enhance loyalty and drive repeat business.
- Facilitated training for new bartenders on drink recipes, equipment operation, and customer interaction techniques.
- Addressed customer complaints promptly, showcasing strong problem-solving abilities and dedication to service excellence.
- Managed high customer volumes during special events, ensuring efficient service delivery.
- Oversaw cash handling operations, ensuring precise accounting at shift conclusion.
- Assisted with opening and closing procedures by printing sales reports. Supported shift transitions by preparing cash drawers. Aided in inventory management to maintain stock accuracy.
- Fostered a positive work environment by promoting effective teamwork and communication among colleagues.
Server Trainer
Logans Roadhouse Grill
Hoover, AL
2010 - 03.2015
- Trained new servers on menu knowledge and customer service protocols.
- Monitored service quality to ensure adherence to restaurant standards.
- Developed training materials to enhance onboarding processes for staff.
- Conducted performance evaluations to identify areas for improvement in team members.
- Provided feedback and support to improve team efficiency and customer satisfaction.
- Assisted in scheduling training sessions to optimize staff availability and learning opportunities.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Monitored new server performance and offered continuous support throughout training period.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Education
GED -
Shelby County High School
Columbiana, ALSkills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Operations management
- Staff scheduling
- Cash handling
- Opening and closing procedures
- Punctual and reliable
- Accurate money handling
- Payment processing
- Training and mentoring
- Handling customer complaints
- Supply ordering
- Inventory control
- Shift checklists
- Shift leadership
- Problem-solving
Timeline
Shift Lead Manager
Gumbo to Geaux
05.2020 - Current
Bartender/ Server
O'Charley's
05.2017 - 04.2020
Server Trainer
Logans Roadhouse Grill
2010 - 03.2015
GED -
Shelby County High School