Yaliss Ortiz
Catasauqua,PA
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SUPERVISOR ORDER FULFILLMENT
BJS Wholesale Club
Allentown, PA
02.2023 - Current
- Work closely with the Assistant Club Manager to provide leadership and direction within the club, particularly for departments under direct supervision.
- Build high performing teams by fostering collaboration, providing feedback, coaching, and mentoring team members, and driving engagement and development.
- Perform all Omni functions, including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club. Establish operational efficiencies maintain policies and procedure and ensure compliance with club standards.
- Administer and oversee all digital initiatives, ensuring smooth execution of online and in club operations, including order processing and inventory management. Set clear expectations, monitor team performance, provide actionable feedback, and ensure business objectives are met with expected timeframes. Utilize business data to inform decisions and drive results. Teach, coach, and lead through the club-level training process, promoting ethical decision making, strategic thinking, and a culture of continuous improvement. Ensure a safe and positive environment for both team members and members, adhering to all safety protocols and operational guidelines.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and service levels.
- Implemented process improvements that streamlined workflows and reduced delays.
- Coordinated inventory management, optimizing stock levels to meet customer demand.
FRONT END CASHIER
Walmart
Bethlehem, PA
09.2023 - 09.2024
- Is responsible for handling customer transactions, providing excellent customer service, and ensuring smooth and accurate financial exchanges at the point of sale. processing customer transactions in an efficient, accurate, and friendly manner. This role involves operating the cash register, handling payments, ensuring proper change is given, and maintaining a positive shopping experience for customers. Process customer purchases using a cash register or point-of-sale (POS) system. Scan items, apply discounts, and ensure prices are accurate. Accept various forms of payment, including cash, credit/debit cards, and gift cards. Issue receipts, process returns, and handle exchanges according to store policies.
CASHIER
Home Depot
Whitehall, PA
05.2021 - 07.2023
- Is responsible for handling customer transactions, providing excellent customer service, and ensuring smooth and accurate financial exchanges at the point of sale. processing customer transactions in an efficient, accurate, and friendly manner. This role involves operating the cash register, handling payments, ensuring proper change is given, and maintaining a positive shopping experience for customers. Process customer purchases using a cash register or point-of-sale (POS) system. Scan items, apply discounts, and ensure prices are accurate. Accept various forms of payment, including cash, credit/debit cards, and gift cards. Issue receipts, process returns, and handle exchanges according to store policies.
- Maintained clean and organized checkout area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
INVENTORY CONTROL CYCLE COUNT
NFI
Kutztown, PA
08.2019 - 06.2020
- Monitoring inventory levels and replenishing stock as needed
- Developing and implementing inventory control systems and practices
- Liaising and negotiating with vendors and suppliers to ensure the quality of stock purchases
- Inspecting incoming shipments
- Picking, packing, and scanning orders.
- Monitoring inventory levels and replenishing stock as needed.
- Developing and implementing inventory control systems and practices.
- Liaising and negotiating with vendors and suppliers.
- Coordinating logistics related to purchase orders, stock transfers, deliveries, tagging, and processing.
- Maintaining accurate inventory records.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
RECEIVING
Home depot
Breinigsville, PA
05.2015 - 12.2019
- Receive, verify and record products and raw materials received at a warehouse or distribution center. A typical Receiving Clerk resume sample mentions duties such as handling incoming and outgoing shipments, recording merchandise or materials, arranging for product transportation, and verifying the accuracy of shipment documents. Top qualifications for Receiving Clerks are interpersonal and communication skills, accuracy, attention to details, multitasking, and the ability to work under pressure.
- Collaborate with procurement staff to list expected deliveries
- Receive shipments and sign paperwork upon receipt
- Unload packages from incoming trucks
- Inspect contents to ensure they are undamaged
- Verify packages according to order and invoices (quantity, quality, price etc.)
- Contact supplier or shipper if a mistake is identified
- Assume responsibility for returning unsatisfactory shipments or receiving replacements
- Label deliveries and allocate them to their designated place
- Ensure invoices are signed and paid for satisfactory deliveries
- Maintain accurate records and assist in inventory control
- Managed shipping and receiving activities for company with 145 orders processed daily.
HUMAN RESOURCE
WCDI
Nazareth, PA
02.2016 - 11.2016
- 1. Providing administrative and project management support to the HR department.
- 2. Handling administrative tasks, managing employee records, and coordinating recruiting and onboarding.
- 3. Assisting with HR projects and initiatives.
- 4. Maintaining and updating employee records.
- 5. Preparing HR documents such as offer letters and employment contracts.
- 6. Make Schedule.
- 7. Make Re-call for next day agency employees working.
- 8. Answering employee questions
- 9. Processing incoming mail
- 10. Creating and distributing documents
- 11. Providing customer service to organization employees
- 12. Serving as a point of contact with benefit vendors/administrators
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
RECEIVING
Exel
Breinigsville, PA
05.2015 - 10.2016
- Receive, verify and record products and raw materials received at a warehouse or distribution center. A typical Receiving Clerk resume sample mentions duties such as handling incoming and outgoing shipments, recording merchandise or materials, arranging for product transportation, and verifying the accuracy of shipment documents. Top qualifications for Receiving Clerks are interpersonal and communication skills, accuracy, attention to details, multitasking, and the ability to work under pressure.
- Collaborate with procurement staff to list expected deliveries
- Receive shipments and sign paperwork upon receipt
- Unload packages from incoming trucks
- Inspect contents to ensure they are undamaged
- Verify packages according to order and invoices (quantity, quality, price etc.)
- Contact supplier or shipper if a mistake is identified
- Assume responsibility for returning unsatisfactory shipments or receiving replacements
- Label deliveries and allocate them to their designated place
- Ensure invoices are signed and paid for satisfactory deliveries
- Maintain accurate records and assist in inventory control
- Managed shipping and receiving activities for company with 145 orders processed daily.
SUPERVISOR
Green House
Zionville, PA
02.2015 - 10.2015
- Managing the workflow of their employees, creating team schedules and delegating tasks
- Assessing the work performance of their employees and identifying areas that need improvement
- Ensuring that business goals, deadlines and performance standards are met
- Training and onboarding new hires to make sure they understand their roles
- Setting goals for workers and making sure they comply with the company’s plans and vision
- Recommend new employees to the human resources team based on an assessment of their performance
- Reporting performance records and evaluations to HR and senior management
- Supervised daily operations to ensure compliance with safety and quality standards.
- Streamlined workflows to enhance productivity and operational efficiency.
- Mentored team members, fostering skill development and knowledge sharing.
- Implemented process improvements to reduce waste and optimize resources.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
INVENTORY CONTROL
QPSI
Macugie, PA
02.2015 - 06.2015
- The responsibilities and duties of an inventory controller include1234:
- Monitoring inventory levels and replenishing stock as needed.
- Developing and implementing inventory control systems and practices.
- Liaising and negotiating with vendors and suppliers.
- Coordinating logistics related to purchase orders, stock transfers, deliveries, tagging, and processing.
- Maintaining accurate inventory records.
- Evaluate suppliers: this involves finding suppliers to deliver goods needed by company. This implies that a good rapport should be maintained with suppliers.
- Prepare inventory documentation: this involves accurately recording type, quantity, quality, and other features of inventory for a clear understanding of the state of the stocks
- Ensure that inventories are constantly up to standards
- Perform clerical duties such as answering of calls and messaging
- Ensure that whatever merchandise are received meet order specifications
- Create purchase plan; ensuring the availability of stocks when needed
- Ensure available stocks match customer needs
Education
Some College (No Degree) - Human Resources Training
University Turabo in Puerto Rico
Gurabo,Puerto RicoSkills
- Receiving
- Bilingual
- RF scan management
- Math
- Cashier
- Supervisor
- Fulfillment
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved by completing with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Documented and resolved issue which led to .
- Collaborated with team of 10 in the development of Bopic.
Certification
- DOT - Pennsylvania
- Issue Date: 09/08/2022 | Driver truck for delivery like FEDEX UPS Or anyone not required CDL or A License
Languages
English
Professional Working
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
FRONT END CASHIER
Walmart
09.2023 - 09.2024
SUPERVISOR ORDER FULFILLMENT
BJS Wholesale Club
02.2023 - Current
CASHIER
Home Depot
05.2021 - 07.2023
INVENTORY CONTROL CYCLE COUNT
NFI
08.2019 - 06.2020
HUMAN RESOURCE
WCDI
02.2016 - 11.2016
RECEIVING
Home depot
05.2015 - 12.2019
RECEIVING
Exel
05.2015 - 10.2016
SUPERVISOR
Green House
02.2015 - 10.2015
INVENTORY CONTROL
QPSI
02.2015 - 06.2015
Some College (No Degree) - Human Resources Training
University Turabo in Puerto Rico