Yalithzel Deleon
Weehawken,NJ
Summary
Dedicated and personable airport customer service agent with four years of experience assisting passengers with ticketing, check-in, and resolving travel-related inquiries. Skilled in managing high-pressure situations, delivering exceptional customer service, and ensuring smooth operations at the airport. Adept at using airline systems and maintaining a positive attitude while addressing passenger concerns to enhance their travel experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
United Airlines
Newark, NJ
05.2022 - Current
- Developed strong relationships with customers through attentive listening and understanding of individual needs.
- Verified seat assignment information for each passenger before departure time.
- Provided customer service to passengers including flight information, ticketing, and other related inquiries.
- Provided assistance with check-in procedures at airport counters as needed.
Sales Associate
Ups Store
Edgewater, NJ
07.2020 - 04.2022
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Notary Public.
Sales Associate
Il Gulfo
New York, NY
01.2020 - 04.2020
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
Graphic Production Artist
Print and Signs Express
, NJ
01.2020 - 04.2020
- Communicated effectively with colleagues at various levels within the organization regarding project status updates.
- Interpreted customer feedback effectively when making changes or corrections to artwork.
- Tracked inventory of supplies needed for graphic production jobs.
- Tested prototypes before launching products into production environment.
Sales Associate
Pier 1 Imports
Secaucus, NJ
04.2019 - 05.2019
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelor of Arts - Graphic And Digital Design
Bergen Community College
Paramus, NJ05-2020
Skills
- Customer service
- Point-of-sale operation
- Flight information
- Check-in procedures
- Transaction processing
- Product knowledge
- Speak and Write Spanish
Timeline
Customer Service Representative
United Airlines
05.2022 - Current
Sales Associate
Ups Store
07.2020 - 04.2022
Sales Associate
Il Gulfo
01.2020 - 04.2020
Graphic Production Artist
Print and Signs Express
01.2020 - 04.2020
Sales Associate
Pier 1 Imports
04.2019 - 05.2019
Bachelor of Arts - Graphic And Digital Design
Bergen Community College
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