Yalitza Peña

• Processed customer transactions efficiently using point-of-sale systems.
• Provided exceptional customer service, resolving inquiries and complaints promptly.
• Maintained cleanliness and organization of workstations in compliance with health standards.
• I processed 30 transactions quickly and handed out online orders while working efficiently at the cash register.
• Assisted in training new cashiers, ensuring adherence to company policies and procedures.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Developed and managed relationships with customers to increase customer loyalty.

Facilitated engaging recreational activities for diverse groups of children, enhancing social skills and teamwork.

• Assisted in planning and executing seasonal events, increasing participation and community engagement.
• Developed age-appropriate programs that promoted physical fitness and creativity among participants.
• Collaborated with staff to ensure a safe and inclusive environment for all children in care.
• Monitored participant behavior and provided guidance to promote positive interactions among peers.
• Supervised groups of up to 12 children under age 10 from arrival through departure at end of day.

• Delivered exceptional customer service by efficiently taking orders and processing transactions.
• Collaborated with team members to maintain cleanliness and organization of workstations and dining areas.
• Prepared food items according to standardized recipes, ensuring quality and consistency in every order.
• Assisted in training new crew members on operational procedures and customer service standards.
• Implemented initiatives to enhance speed of service during peak hours, improving overall customer satisfaction.

• Resolved customer complaints effectively, promoting a positive dining experience through attentive service.
• Worked well with teammates and accepted coaching from management team.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Collaborated with team members to complete orders.