Yalonda Brooks
Loris,SC
Summary
Restaurant Manager with a strong background at Olive Garden, skilled in inventory control and team leadership. Proven track record in enhancing customer engagement and achieving sales targets through effective coaching. Passionate about delivering exceptional service and fostering a positive work environment.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Olive Garden
Florence,SC
06.2018 - Current
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff, promoting a culture of excellence and teamwork.
- Enhanced customer satisfaction through effective conflict resolution and service training initiatives.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Server/Bartender
Olive Garden
Monroe, NC
11.2015 - 06.2018
- Delivered exceptional customer service, ensuring guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Managed order accuracy and timeliness, enhancing dining experiences for guests.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with kitchen staff to coordinate food preparation and delivery efficiently.
Store Leader
Cricket Wireless
Pittsburgh, PA
09.2013 - 08.2015
- Led team in achieving sales targets through effective coaching and training.
- Implemented inventory management practices to enhance stock accuracy and reduce discrepancies.
- Developed promotional strategies to drive customer engagement and increase foot traffic.
- Streamlined operational workflows, improving overall efficiency in store processes.
- Analyzed sales data to identify trends, informing strategic decisions for inventory selection.
- Coordinated staff schedules to ensure optimal coverage during peak hours and events.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
Education
A.S Accounting Administration - Accounting
Bradford School of Business
Pittsburgh, PA12-2001
Skills
- Inventory control and record keeping
- Customer engagement
- Passion for customer satisfaction
- Food service background
- Adaptable
- Full service restaurant background
- Team leadership
- Coaching and mentoring
- Critical thinking
Timeline
Restaurant Manager
Olive Garden
06.2018 - Current
Server/Bartender
Olive Garden
11.2015 - 06.2018
Store Leader
Cricket Wireless
09.2013 - 08.2015
A.S Accounting Administration - Accounting
Bradford School of Business