Yama Rostami
Folsom,CA
Summary
Seeking a challenging position in the field addiction recovery, which will take advantage of my interpersonal, analytical, problem solving, and leadership skills.
Overview
20
20
years of professional experience
Work History
Director of Admissions
Pacific Bay Recovery
San Diego
07.2020 - 04.2024
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Increased enrollment rates by developing and implementing strategic recruitment initiatives.
- Served as a liaison between prospective students, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
Affluent Segment Leader
Wells Fargo Bank
10.2015 - 06.2020
- Responsible for influencing and leading the success of Wells Fargo’s Affluent Customer Strategy (ACS)
- Four focus areas of Customer Experience, Team Member Experience, Risk Management and Growth
- Responsible for building a strong regional partnership between Community Banking and Wealth and Investment Management, as well as other key partner businesses such as Business Banking, Home Mortgage (and Private Mortgage Banking) and Wells Fargo Insurance
- Conducted regular meetings with Premier Bankers, involving key partners as appropriate
- Served as the subject matter expert on Affluent segment tools and resources
- Encourage and, as appropriate, facilitate ongoing Premier Banker learning and development
- Coordinated regularly with Branch Managers, District Managers, Region Bank Presidents, and Wealth and Investment Management partners to maintain Affluent focus and drive the Affluent strategy
- Meet on a regular basis with Community Bank leadership to review performance trends and partnership opportunities
- Support the career development of Premier Bankers by partnering with their Branch Manager to ensure a robust development plan is created and discussed regularly.
Branch Manager 4
Wells Fargo Bank
11.2010 - 10.2015
- Managed two retail sales and service Branches
- My primary goal is to serve the customers total financial service needs by creating a vital sales and service organization, promoting teamwork with partners and other corporate departments
- Trained and coached a successful sales team through the development of staff as a competitive advantage
- Responsible for effective staff salary administration
- Develops and administers budgets, business development goals and objectives, staffing models, schedules and performance standards
Branch Manager 4 - Vice Chair to Northern California Diversity Council
Wells Fargo Bank
06.2007 - 11.2010
- Managed two retail sales and service Branches
- My primary goal is to serve the customers total financial service needs by creating a vital sales and service organization, promoting teamwork with partners and other corporate departments
- Trained and coached a successful sales team through the development of staff as a competitive advantage
- Responsible for effective staff salary administration
- Develops and administers budgets, business development goals and objectives, staffing models, schedules and performance standards.
Branch Manager 3
Wells Fargo Bank
04.2005 - 06.2007
- Managed retail sales and service function
- My primary goal was to serve the customers' total financial service needs by creating a vital sales and service organization, promoting teamwork with partners and other corporate departments
- Trained and coached a successful sales team through the development of staff as a competitive advantage
- Responsible for effective staff salary administration
- Develops and administers budgets, business development goals and objectives, staffing models, schedules and performance standards.
Personal Banker I
Well Fargo Bank
02.2004 - 12.2004
- Sold retail banking products and services to customers and prospects
- Managed customer portfolio, services relationships and cross-sells all products and services
- Provided broad base of financial and credit services with the goals of acquiring 100% of the customers' business
- Developed and maintained good relationships with Wells Fargo partners to maximize sales opportunities to help achieve minimum sales standards
- Uses profiling tools to identify cross sell opportunities.
Education
B.S. Management Information Systems -
California State University, Sacramento
12.2002
Minor in Communication Studies -
California State University, Sacramento
12.2002
Skills
- Enrollment forecasting
- Higher Education Knowledge
- Compliance Monitoring
- Collaborative Problem-Solving
- Budget Administration
- Technological proficiency
References
Available upon request
Timeline
Director of Admissions
Pacific Bay Recovery
07.2020 - 04.2024
Affluent Segment Leader
Wells Fargo Bank
10.2015 - 06.2020
Branch Manager 4
Wells Fargo Bank
11.2010 - 10.2015
Branch Manager 4 - Vice Chair to Northern California Diversity Council
Wells Fargo Bank
06.2007 - 11.2010
Branch Manager 3
Wells Fargo Bank
04.2005 - 06.2007
Personal Banker I
Well Fargo Bank
02.2004 - 12.2004
B.S. Management Information Systems -
California State University, Sacramento
Minor in Communication Studies -
California State University, Sacramento