Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

YAMARIS SIFUENTES GALARZA

Lakeshore,FL

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Assistant and Scribe

Royal Palm Orthopedics & Sports Medicine Institute
09.2024 - 11.2024
  • Conducted comprehensive patient intake including vital signs assessment, medical history documentation, and chief complaint evaluation.
  • Assisted physicians with orthopedic procedures and treatments while maintaining sterile field protocols.
  • Managed EHR documentation with attention to detail, ensuring accurate patient records and treatment plans.
  • Coordinated patient flow in fast-paced orthopedic clinic serving 25+ patients daily.

Medical Scribe

Scribe America
03.2024 - 08.2024
  • Accompanied ED physicians during patient interviews, along with Code 3 and Code Blue responses.
  • Documented HPI, PMH, ROS and bedside physical examination on EPIC.
  • Reviewed prior medical records to obtain PMH, prior labs, ECG and radiographic studies for comparison.
  • Documented procedures and treatments performed by the physician and other healthcare professionals.

Customer Support Specialist

Independent Customer Service Contractor
01.2020 - 02.2024
  • Provided comprehensive customer support services as an independent contractor across multiple industries.
  • Resolved customer inquiries, processed requests, and managed account issues with high accuracy and attention to detail.
  • Maintained meticulous documentation while adhering to strict confidentiality and privacy protocols.
  • Demonstrated exceptional adaptability in managing diverse client requirements and procedures.

Interpreter

CyraCom International
06.2019 - 11.2019
  • Provided professional interpretation services across multiple sectors including healthcare, insurance, legal, and automotive industries.
  • Facilitated effective communication between service providers and Spanish-speaking clients in complex technical situations.
  • Interpreted legal terminology during court proceedings and attorney consultations with precise accuracy.
  • Assisted with insurance claims and policy explanations, ensuring client comprehension of critical coverage details.
  • Maintained cultural sensitivity and professional demeanor while handling confidential information across diverse settings.

Crew Member

McDonald's
01.2019 - 04.2019
  • Received payment by cash, check, credit cards, or automatic debits.
  • Issued receipts, refunds, credits, or change due to customers.
  • Greeted customers with a smile and positive attitude and ensured accurate orders.
  • Operated cash register and assisted with food prep during high-volume periods.

Data Entry

Supervisor of Elections
10.2018 - 12.2018
  • Compiled, sorted, and verified the accuracy of data before entry.
  • Compared data with source documents to detect and correct errors.
  • Stored completed documents in appropriate locations.
  • Maintained attention to detail while processing large volumes of election-related data.

Collection Agent

GC Services
05.2018 - 10.2018
  • Negotiated settlements or monthly payment allowances within client guidelines.
  • Contacted overdue customers to resolve balances.
  • Maintained accurate records of customer communications and payment arrangements.
  • Developed and executed a standardized communication protocol for debt collection, ensuring consistent outreach and resulting in over 100 improved payment agreements with customers.

Food & Beverage Attendant

Universal Orlando Resort
12.2017 - 05.2018
  • Maintained poise and focus under pressure allowing for efficient, error-free service.
  • Demonstrated strong interpersonal skills and communication with guests.
  • Received orders, processed payments, and resolved guest concerns.
  • Assisted and welcomed guests to enhance their park experience.

Education

Medical Assistant Technician - Emphasis in Basic X-Ray

Florida Technical College
Lakeland, FL
12.2024

Skills

  • Customer Service Excellence
  • Conflict Resolution
  • Multi-Industry Software Platforms
  • Documentation
  • Data Entry Precision
  • Electronic Health Records
  • Phlebotomy
  • EKG
  • Vital Signs Assessment
  • Time Management
  • Priority Setting
  • Adaptability
  • Quick Learning Capabilities

Certification

  • National Certified Insurance & Coding Specialist (NCICS), 08/04/2025 - 8/27/2026
  • National Certified Medical Assistant (NCMA), 08/04/2025 - 8/27/2026
  • Basic Life Support (BLS), American Heart Association, 05/01/24 - 05/01/26
  • Basic X-Ray Machine Operator (BXMO), Expected

Timeline

Medical Assistant and Scribe

Royal Palm Orthopedics & Sports Medicine Institute
09.2024 - 11.2024

Medical Scribe

Scribe America
03.2024 - 08.2024

Customer Support Specialist

Independent Customer Service Contractor
01.2020 - 02.2024

Interpreter

CyraCom International
06.2019 - 11.2019

Crew Member

McDonald's
01.2019 - 04.2019

Data Entry

Supervisor of Elections
10.2018 - 12.2018

Collection Agent

GC Services
05.2018 - 10.2018

Food & Beverage Attendant

Universal Orlando Resort
12.2017 - 05.2018

Medical Assistant Technician - Emphasis in Basic X-Ray

Florida Technical College

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