Summary
Overview
Work History
Education
Skills
Timeline
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Yamecca Westbrook

Troy,MI

Summary

Sharp-eyed, motivated, and reliable retail sales associate with 3 years of experience ensuring seamless customer transactions and thriving sales, managing inventory, and adhering to departmental policies. Focused professional creates memorable and delicious baked goods. Creates custom desserts that exceed customer specifications. Hardworking individual offers great task prioritization and time management skills.

Overview

5
5
years of professional experience

Work History

Cake Decorator

Sam's Club
07.2023 - 05.2024
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Packaged and priced each product according to company pricing procedures.

Office Assistant

Garrett Trucking
05.2022 - 06.2023
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Crew Member

Qdoba
11.2021 - 05.2022
  • Enthusiastically greeted all guests when they enter the restaurant
  • Followed recipe and preparation guidelines
  • Maintained a cooperative, respectful working relationship with management and fellow team members
  • Monitor the quality of products and take appropriate actions to maintain that quality
  • Clean utensils, equipment, walls and floors
  • Recognized and adhere to all sanitation, safety, security policies and procedures to provide a safe environment for all.

Sales Associate

Marhsalls
10.2020 - 05.2021
  • Supported and embodied a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs during customer interactions
  • Maintained and upheld merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts ongoing recognition and constructive feedback
  • Supports and participates in store shrink reduction goals and programs.

Crew Member

Sabarro's Pizza
11.2019 - 01.2020
  • Responsible for performing a variety of duties within a fast food establishment which included cleaning the food or stock areas, operating fryers & microwaves, manning food preparation production line, assisting in the kitchen area, and maintaining inventory; and all other responsibilities as directed by the business or as assigned by management.

Education

General Studies, Troy College and Career High School -

Troy College And Career
Troy, MI
06.2024

Skills

  • Communication skills
  • Customer service
  • Computer literacy
  • Time management
  • Cake Decoration
  • Icing techniques
  • Themed Cake Creation
  • Cake and Pastry Decoration

Timeline

Cake Decorator

Sam's Club
07.2023 - 05.2024

Office Assistant

Garrett Trucking
05.2022 - 06.2023

Crew Member

Qdoba
11.2021 - 05.2022

Sales Associate

Marhsalls
10.2020 - 05.2021

Crew Member

Sabarro's Pizza
11.2019 - 01.2020

General Studies, Troy College and Career High School -

Troy College And Career

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Yamecca Westbrook