Yamelis Rodriguez
Haines City,FL
Summary
Dynamic retail professional with extensive experience at Lane Bryant, excelling in customer service and problem-solving. Proven track record in enhancing customer experience through effective team training and strategic merchandising. Skilled in inventory management, driving sales growth, and fostering positive client relationships in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Haines City, FL
01.2024 - Current
- Assisted in managing daily store operations to ensure smooth workflow.
- Trained and mentored new team members on customer service protocols.
- Implemented merchandising plans to optimize product displays and sales.
- Monitored inventory levels, facilitating timely restocking of merchandise.
- Collaborated with management to develop promotional strategies for local market engagement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assistant Store Manager
Charlotee Russe
Orlando, FL
04.2020 - 12.2024
- Streamlined checkout processes to improve transaction efficiency during peak hours.
- Conducted regular audits to maintain store compliance with safety standards.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Team Leader
Target
Philadelphia Pa
05.2017 - 07.2020
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained team members on best practices for customer service and merchandise handling.
- Managed inventory levels, optimizing stock placement and organization for efficiency.
- Implemented process improvements to enhance workflow and reduce operational delays.
Store Manager
Lane Bryant
Philadelphia, PA
01.2007 - 07.2016
- Supervised daily store operations to ensure exceptional customer service and staff performance.
- Managed inventory control processes to maintain optimal stock levels and minimize loss.
- Trained and mentored team members on sales techniques and product knowledge.
- Developed promotional displays that enhanced merchandise visibility and drove sales growth.
- Analyzed sales reports to identify trends and implement strategies for improvement.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
Jaime A Collazo Del Rio
Morovis,PRSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
Family Dollar
01.2024 - Current
Assistant Store Manager
Charlotee Russe
04.2020 - 12.2024
Team Leader
Target
05.2017 - 07.2020
Store Manager
Lane Bryant
01.2007 - 07.2016
High School Diploma -
Jaime A Collazo Del Rio