Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yamely Mercado

Paterson

Summary

Dynamic professional with a proven track record at American Income Life Insurance Company, excelling in client relationship management and policy analysis. Recognized for enhancing client engagement and increasing cross-selling opportunities, leveraging strong salesmanship and exceptional customer service skills to drive results and foster long-term loyalty.

Overview

7
7
years of professional experience

Work History

Licensed Life Insurance Agent

American Income Life Insurance Company
Paterson, NJ
01.2025 - Current
  • Educated clients on life insurance products and options tailored to individual needs.
  • Conducted thorough assessments of client financial situations to recommend appropriate policies.
  • Managed policy applications and documentation, ensuring compliance with regulatory requirements.
  • Developed strong relationships with clients to foster trust and long-term engagement.
  • Increased cross-selling opportunities by identifying potential gaps in clients'' existing coverage, ultimately strengthening their overall protection plans.

Driver

Uber And Lyft
Paterson, NJ
08.2019 - Current
  • Delivered safe and efficient transportation services to diverse clientele across urban areas.
  • Navigated complex routes using GPS technology to optimize travel time and enhance passenger experience.
  • Maintained vehicle cleanliness and functionality, ensuring compliance with safety regulations and company standards.
  • Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.

Team Manager

Panera Bread
Ramsey, NJ
06.2023 - 01.2025
  • Oversaw daily operations to ensure efficient service and adherence to quality standards.
  • Trained and mentored team members on customer service protocols and operational best practices.
  • Implemented inventory management processes to reduce waste and optimize stock levels.
  • Enhanced team performance through regular feedback, coaching sessions, and performance evaluations.
  • Coordinated staff schedules to maintain adequate coverage during peak hours and events.
  • Developed strategies to improve customer satisfaction scores through enhanced service delivery.
  • Analyzed sales trends to identify opportunities for increased revenue and menu optimization.
  • Managed conflict resolution among team members, fostering a collaborative work environment.

Team Lead Sales Associate

Panera Bread
Ramsey, NJ
04.2022 - 05.2023

Education

High School Diploma -

Dr.Dario Gomez
Dominican Republic

Skills

  • Strong salesmanship
  • Follow-up skills
  • Policy analysis
  • Closing deals
  • Client service
  • Client relationship management
  • Appointment scheduling
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Team leadership
  • Customer follow-up

Timeline

Licensed Life Insurance Agent

American Income Life Insurance Company
01.2025 - Current

Team Manager

Panera Bread
06.2023 - 01.2025

Team Lead Sales Associate

Panera Bread
04.2022 - 05.2023

Driver

Uber And Lyft
08.2019 - Current

High School Diploma -

Dr.Dario Gomez