Yamil Beck
Homestead,FL
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with productive skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
11
11
years of professional experience
4039
4039
years of post-secondary education
Work History
Salesperson
Encor Solar
Leland, NC
12.2023 - 10.2024
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Generated new business opportunities through cold calling campaigns.
- Assisted customers in selecting appropriate products or services for their needs.
- Collaborated with team members to develop effective sales plans.
- Advised customers on the latest product features and benefits.
- Coordinated delivery schedules with vendors for timely shipment of goods.
- Compiled reports on sales activity, progress towards goals, and other metrics.
- Educated customers about products and services offered by the company.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
- Developed pricing proposals tailored to individual client requirements.
- Created presentations that showcased company's capabilities and offerings.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
Caregiver
SYNERGY HomeCare
Leland, NC
12.2023 - 06.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Contributed to case reviews of client status and progress.
- Instructed family members on how to provide bedside care.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Built strong and trusting rapport with clients and loved ones.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
Recovery Coach
Monte Nido & Affiliates
Miami, FL, FL
02.2020 - 09.2022
- Developed and maintained comprehensive recovery plans, ensuring alignment with individual goals and promoting accountability among clients.
- Led group therapy sessions, fostering a supportive environment that encouraged open communication and peer support among participants.
- Supported clients through challenging times by offering emotional guidance and unconditional acceptance.
- Provided crisis intervention services when needed to deescalate difficult situations or behaviors.
- Assisted clients in creating a personalized recovery plan that outlined goals for achieving long-term sobriety.
- Put together list of applicable resources and helped secure necessary referrals.
- Counseled individuals, families and groups as part of recovery process.
- Implemented personalized treatment plans and monitored progress.
Retail Sales Associate
Victoria Secret
Miami, FL
05.2020 - 07.2021
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Organized displays to attract customers and promote sales.
- Stocked shelves with merchandise according to company standards.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Inspected purchased items for defects before handing them over to customers.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Ensured compliance with all applicable laws regarding sale of age-restricted items.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to suggest items to match client needs.
EVS Technician
Baptist hospital
Miami, FL, FL
02.2018 - 09.2020
- Maintained high standards of cleanliness and sanitation in patient care areas, ensuring compliance with health and safety regulations.
- Operated advanced cleaning equipment effectively, enhancing efficiency and promoting a safe hospital environment.
Customer Service Representative
Alorica
Miami, FL
01.2015 - 03.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Hospitality Worker
Biltmore Hotel and Suites Santa Clara Hotel
Miami, FL
01.2014 - 03.2015
- Greeted customers and provided them with menus.
- Assisted in seating guests and ensuring they were comfortable.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Served food and drinks to customers in a timely manner.
- Checked on customers regularly to ensure satisfaction with meals and services.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Maintained knowledge of daily specials and promotions offered by the restaurant.
- Restocked supplies of condiments, beverages and other items as needed.
- Monitored inventory levels for all items used in the hospitality area.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Attended staff meetings to discuss upcoming events or promotions at the restaurant.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Organized special events such as banquets or corporate functions according to guest specifications.
Education
Sterile Processing Technology
Sterile Processing
Miami, FLEarly Childhood Education
Palmetto High School
Palmetto, FLSkills
- Customer Engagement
- Account Management
- Complaint Handling
- Door-To-Door Sales
- Needs Analysis
- Customer Care
- Cold-Calling
- Negotiation
- Relationship Building
Timeline
Caregiver
SYNERGY HomeCare
12.2023 - 06.2024
Salesperson
Encor Solar
12.2023 - 10.2024
Retail Sales Associate
Victoria Secret
05.2020 - 07.2021
Recovery Coach
Monte Nido & Affiliates
02.2020 - 09.2022
EVS Technician
Baptist hospital
02.2018 - 09.2020
Customer Service Representative
Alorica
01.2015 - 03.2019
Hospitality Worker
Biltmore Hotel and Suites Santa Clara Hotel
01.2014 - 03.2015
Sterile Processing Technology
Sterile Processing
Early Childhood Education
Palmetto High School