Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yamil Escorbores

8674 78th St. Queens,NY

Summary

People-oriented and dependable professional with over 10 years of experience in customer service. Able to build meaningful relationships with customers.

Overview

Work History

TSA OFFICER

DHS
Queens, NY

05/07/2023 - Current

30 hrs. per week

  • Screening passengers and luggage for prohibited and dangerous objects and materials
  • Monitoring airport security measures and reporting suspicious activities
  • Maintain efficient passenger traffic flow through airport security checkpoints

CUSTOMER SERVICE SPECIALIST

Mets
Queens, NY

40 Hrs. per week

05/20/2019 - 05/07/2023

  • Handled customers inquiries and suggestions courteously and professional
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Offered advice and assistance to customers, paying attention to special needs or wants

MANAGER

Boston Market
Queens, NY

11/05/2010 - 05/19/2019

50 hrs. per week

  • Oversee daily store operations, supervise employees and manage inventory
  • Develop successful sales plans to grow profitability
  • Implement new product lines and create strategies to introduce and promote them to our guests

Education

HIGH SCHOOL DIPLOMA OR GED -

Progress High School For Professional Careers
Brooklyn, NY

Skills

  • Customer service
  • Food and beverage service
  • Task prioritization
  • Customer relations
  • Passenger safety management

Languages

English & Spanish, Native

Timeline

TSA OFFICER

DHS

CUSTOMER SERVICE SPECIALIST

Mets

MANAGER

Boston Market

HIGH SCHOOL DIPLOMA OR GED -

Progress High School For Professional Careers
Yamil Escorbores