Analise Rodriguez
Pawtucket
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
TSA Officer
Transportation Security Administration, TSA
Providence, RI
06.2024 - Current
- Conducted thorough security screenings of passengers and luggage using advanced scanning technology.
- Implemented protocols to ensure compliance with TSA regulations, enhancing overall airport safety.
- Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
Sales Representative
Excel Pest Control
Hackensack, NJ
01.2021 - 05.2024
- Developed and maintained strong relationships with clients to enhance customer retention.
- Trained and mentored junior sales staff to improve team performance and productivity.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
IA Learning Trainer
Amazon
11.2020 - 12.2021
- Coordinated interactions with operations and both incoming and existing associates to enhance collaboration and workflow efficiency.
- Prior Experience as a Learning Ambassador - conducting classes and delegating trainings
- Developed and delivered training programs to enhance employee performance and compliance.
- Assisting the floor as an associate resource
- Coaching and training in workflow
- Assisting in keeping areas organized and clean
- Proficient in TC56 Device
Sortation Associate
Amazon
Mahwah, NJ
06.2020 - 11.2020
- Assisted in sorting packages for efficient delivery. Supported team members in maintaining organization within the sorting area. Contributed to timely processing of shipments.
- Collaborated with teams to identify root causes and develop actionable solutions for persistent problems.
- Promoted continuous learning initiatives to enhance team capabilities and performance.
Intern
CUNY Central Office of Veteran Affairs
New York, NY
09.2019 - 12.2019
- Supported communication initiatives to enhance outreach efforts. Collaborated with teams to develop engaging content for diverse audiences. Assisted in organizing events to promote community engagement.
- Facilitated comprehensive event planning processes to ensure successful execution.
- Assisted in processing veteran benefits applications, ensuring accuracy and timely submission.
Intern
All Stars Project Inc.
New York, NY
06.2019 - 08.2019
- Spearheaded community outreach initiatives to foster engagement and collaboration.
- Coordinated logistics and planning for events to ensure seamless execution.
- Conducted phone communications with accepted students to facilitate their onboarding process and address inquiries.
Customer Service Representative
Franco's Pizzeria
Rockland, NY
06.2015 - 08.2019
- Facilitated customer inquiries and order placements through effective telephone support.
- Processed customer orders for food and beverages with attention to detail.
- Monitored customer dining experiences to ensure enjoyment and addressed any issues promptly.
- Managed customer payment transactions, maintaining accurate records and enhancing cash flow.
- Achieved seamless order processing by accurately recording patrons' food requests. Improved kitchen efficiency through effective memorization and electronic entry of orders. Contributed to enhanced dining experiences by ensuring timely communication of orders to kitchen staff.
Education
Bachelor of Science - Criminal Justice, Cybercrimes
John Jay College of Criminal Justice ( CUNY )
New York, NY05-2021
Skills
- Proficient in Google Workspace
- Experienced with Amazon Chime platform
- Problem-solving tools
- Work coordination
- Creative problem-solving
- Community engagement
- Customer service
Timeline
TSA Officer
Transportation Security Administration, TSA
06.2024 - Current
Sales Representative
Excel Pest Control
01.2021 - 05.2024
IA Learning Trainer
Amazon
11.2020 - 12.2021
Sortation Associate
Amazon
06.2020 - 11.2020
Intern
CUNY Central Office of Veteran Affairs
09.2019 - 12.2019
Intern
All Stars Project Inc.
06.2019 - 08.2019
Customer Service Representative
Franco's Pizzeria
06.2015 - 08.2019
Bachelor of Science - Criminal Justice, Cybercrimes
John Jay College of Criminal Justice ( CUNY )