Yamileet Maya
Ventura,California
Summary
Detail-oriented admitting coordinator with expertise in decision-making and patient registration processes. Skilled in schedule coordination and ensuring compliance, consistently exceeding performance standards while delivering high-quality customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Admitting Coordinator
Guidehouse
Community Memorial Hospital
12.2024 - Current
- Deliver exceptional customer service to patients, families, and healthcare staff in a fast-paced hospital environment.
- Perform accurate patient registration, arrival, and check-in processes for Emergency and Inpatient services.
- Collect and verify demographic, insurance, and required documentation to ensure complete and compliant patient registration.
- Conduct real-time insurance eligibility and benefits verification, including in-network/out-of-network determinations.
- Clearly explain financial responsibilities to patients and collect point-of-service payments in accordance with hospital policies.
- Perform cashiering and collections functions while ensuring compliance with department and hospital regulations.
- Refer patients to Financial Counseling when appropriate to support financial assistance processes.
- Obtain required patient signatures, including Important Message from Medicare (IMM) documentation.
- Manage inpatient and observation admissions, including status tracking in EMR systems and completion of carve-out requirements.
- Escalate complex or advanced registrations to senior team members to ensure accuracy and compliance.
- Serve as preceptor and mentor for new hires, assisting with onboarding and training.
- Consistently exceed weekly productivity and performance standards.
- Maintain flexibility to work 12-hour shifts, including weekends, holidays, and all shift rotations.
Front Desk Receptionist
Thousand Oaks Dental Spa
Newbury Park, CA
06.2023 - 11.2024
- Scheduled and coordinated patient appointments to optimize daily provider schedules.
- Managed high-volume, multi-line phone systems, responding to patient inquiries with professionalism and efficiency.
- Handled patient check-in and check-out processes, ensuring accurate documentation and smooth patient flow.
- Posted payments, processed insurance claims, and verified coverage details.
- Collected co-pays and outstanding balances in accordance with office policies.
- Maintained a welcoming, organized, and efficient front office environment to enhance patient experience.
- Ensured accurate entry of patient demographic and insurance information into practice management systems.
Medical Assistant/Receptionist
Channel Islands Medical Group
Ventura, CA
07.2021 - 06.2023
- Roomed patients and recorded vital signs, medical histories, and chief complaints.
- Assisted providers with examinations, procedures, and patient care.
- Prepared and sanitized exam rooms in compliance with safety and infection control standards.
- Scheduled appointments and coordinated patient follow-ups.
- Managed front desk operations including check-in/check-out and phone communications.
- Verified insurance eligibility and obtained prior authorizations when required.
- Maintained accurate electronic medical records (EMR) documentation.
- Collected co-pays and processed patient payments.
- Ensured a professional, welcoming, and efficient patient experience.
Education
High School Diploma -
Buena High School
Ventura, CAAssociate of Arts -
Ventura College
Ventura, CA05-2024
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Schedule coordination
- Work Planning and Prioritization
Certification
BLS Certification
CPR Certification
AED Certification
Certified Medical Assistant
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Admitting Coordinator
Guidehouse
12.2024 - Current
Front Desk Receptionist
Thousand Oaks Dental Spa
06.2023 - 11.2024
Medical Assistant/Receptionist
Channel Islands Medical Group
07.2021 - 06.2023
High School Diploma -
Buena High School
Associate of Arts -
Ventura College