Brenda Poellnitz Betsey
Birmingham,AL
Summary
I am a highly motivated and dedicated employee with over twenty years of experience in healthcare office support.
Overview
28
28
years of professional experience
Work History
Admitting Coordinator
UAB Temp Service
UAB Highlands Hospital
12.2024 - 03.2025
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Patient Encounter Specialist
The University of Alabama Health Services Foundation
01.1997 - 06.2020
- Register patients arriving to the Digestive Health Clinic
- Schedule clinic appointments, procedures and diagnostic tests
- Completes insurance precertifications
- Collects and reconciles co-pays
- Adheres to established customer service program
- Round waiting rooms, providing information for patients and their families
- Address patient complaints and makes appropriate referrals as needed for social and guest services
- Provides directions to other clinic and outside agencies
- Excellent team player and highly dependable employee
- Answers busy telephone line
Access Facilitator
Children’s Hospital of Alabama
01.2008 - 05.2011
- Register patients arriving to Children’s Hospital
- Schedule clinic appointments
- Collects co-pays
- Adheres to established customer service program
- Provides directions to other clinic and outside agencies
Education
Graduated - Data Entry
Birmingham Southern College
Birmingham, Alabama01.1990
Graduated - undefined
Ramsey High School
Birmingham, Alabama01.1977
Skills
- Customer Service Skills
- Records Management
- Accounts Payable
- Medical scheduling
- Insurance precertification
- ICD-9 Coding
- Electronic Health Records
- Point of Sale Reconciliation
- Microsoft Office/Word
- Impact (Cerner/Citrix)
- IDX
- HealthQuest
- Soaring
- Logician
- SMS
Accomplishments
One thing that I am happily to say, I was able to retire with good work history, on which I believe is very important.
Timeline
Admitting Coordinator
UAB Temp Service
12.2024 - 03.2025
Access Facilitator
Children’s Hospital of Alabama
01.2008 - 05.2011
Patient Encounter Specialist
The University of Alabama Health Services Foundation
01.1997 - 06.2020
Graduated - undefined
Ramsey High School
Graduated - Data Entry
Birmingham Southern College