Brenda Poellnitz Betsey
Birmingham,AL
Summary
I am a highly motivated and dedicated employee with over twenty years of experience in healthcare office support.
Overview
28
28
years of professional experience
Work History
Admitting Coordinator
UAB Temp Service
12.2024 - 03.2025
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Patient Encounter Specialist
The University of Alabama Health Services Foundation
01.1997 - 06.2020
- Register patients arriving to the Digestive Health Clinic
- Schedule clinic appointments, procedures and diagnostic tests
- Completes insurance precertifications
- Collects and reconciles co-pays
- Adheres to established customer service program
- Round waiting rooms, providing information for patients and their families
- Address patient complaints and makes appropriate referrals as needed for social and guest services
- Provides directions to other clinic and outside agencies
- Excellent team player and highly dependable employee
- Answers busy telephone line
Access Facilitator
Children’s Hospital of Alabama
01.2008 - 05.2011
- Register patients arriving to Children’s Hospital
- Schedule clinic appointments
- Collects co-pays
- Adheres to established customer service program
- Provides directions to other clinic and outside agencies
Education
Graduated - Data Entry
Birmingham Southern College
Birmingham, Alabama01.1990
Graduated - undefined
Ramsey High School
Birmingham, Alabama01.1977
Skills
- Customer Service Skills
- Records Management
- Accounts Payable
- Medical scheduling
- Insurance precertification
- ICD-9 Coding
- Electronic Health Records
- Point of Sale Reconciliation
- Microsoft Office/Word
- Impact (Cerner/Citrix)
- IDX
- HealthQuest
- Soaring
- Logician
- SMS
Accomplishments
One thing that I am happily to say, I was able to retire with good work history, on which I believe is very important.
Timeline
Admitting Coordinator
UAB Temp Service
12.2024 - 03.2025
Access Facilitator
Children’s Hospital of Alabama
01.2008 - 05.2011
Patient Encounter Specialist
The University of Alabama Health Services Foundation
01.1997 - 06.2020
Graduated - undefined
Ramsey High School
Graduated - Data Entry
Birmingham Southern College
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