Yamilet Herrera
Las Vegas,NV
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Tufesa International
07.2023 - Current
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
Sewer
Lift-All
08.2021 - 07.2023
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Read and interpreted patterns and diagrams to determine sewing specifications.
Ticket Agent
Tufesa International
04.2018 - 04.2020
- Researched and resolved customer ticketing issues to promote satisfaction.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Answered customer inquiries regarding ticket availability, pricing and event information.
Guest Experience Host
Madame Tussauds Las Vegas
08.2019 - 03.2020
- Helped children and families find favorite attractions and characters to optimize guest experience.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
Education
Culinary Arts
Southeast Career Technical Academy
Las Vegas, NV05.2019
Skills
Consulting, Employee Training, Cash Handling Experience, Call Management, Customer Support, Sales Promotion, Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Tufesa International
07.2023 - Current
Sewer
Lift-All
08.2021 - 07.2023
Guest Experience Host
Madame Tussauds Las Vegas
08.2019 - 03.2020
Ticket Agent
Tufesa International
04.2018 - 04.2020
Culinary Arts
Southeast Career Technical Academy