Yamilet Herrera
Las Vegas,NV
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Tufesa International
Las Vegas, NV
07.2023 - Current
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
Sewer
Lift-All
Las Vegas, NV
08.2021 - 07.2023
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
Ticket Agent
Tufesa International
Las Vegas, NV
04.2018 - 04.2020
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Answered customer inquiries regarding ticket availability, pricing and event information.
Guest Experience Host
Madame Tussauds Las Vegas
Las Vegas, NV
08.2019 - 03.2020
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
Education
Culinary Arts
Southeast Career Technical Academy
05.2019
Skills
Consulting, Employee Training, Cash Handling Experience, Call Management, Customer Support, Sales Promotion, Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Baking
Music
Nature
Timeline
Shift Supervisor
Tufesa International
07.2023 - Current
Sewer
Lift-All
08.2021 - 07.2023
Guest Experience Host
Madame Tussauds Las Vegas
08.2019 - 03.2020
Ticket Agent
Tufesa International
04.2018 - 04.2020
Culinary Arts
Southeast Career Technical Academy
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