Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Yamilet St. John

Mechanicsville,VA

Summary

I am an energetic self-starter with outstanding active listening abilities and ready to learn anything that comes my way. Solid team player with upbeat, positive attitude and commitment to providing excellent services. Friendly multitasker with in-depth knowledge of POS system operations.

Overview

1
1
Certification

Work History

Cashier/Team Lead

Mc Donalds
Kissimmee, FL
2017 - 07.2018
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Monitored and counted food stock and supplies to reorder on time.
  • Assisted management with monthly inventory control and weekly stock ordering.

IT Support Specialist

U.S ARMY
Schofield Barracks, HI
2018 - 08.2022
  • Performed preventive, predictive and corrective maintenance.
  • Identified issues and initiated troubleshooting methods for communication equipment.
  • Maintained signal support systems and provided technical advice to commanders, staff and subordinates.
  • Read and interpreted technical manuals, drawings and schematics.
  • Monitored IT use to maintain compliance with established processes, policies and guidelines.
  • Administered, maintained and supported network systems.

Technical Support Engineer

AvePoint Inc.
Richmond, VA
2022 - Current
  • Migration
  • Azure AD
  • SharePoint Admin Center
  • Microsoft 365 Admin
  • Troubleshooting
  • Outlook
  • Monitored service orders to completion and closed service tickets.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Resolved service requests by individually troubleshooting and addressing user issues.

Senior Technical Support Engineer

AvePoint
Richmond, VA
02.2024 - Current
  • Conducted user training sessions on new software applications.
  • Led team meetings to discuss project progress and address issues.
  • Implemented best practices in engineering standards and procedures.
  • Provided technical support for end users experiencing difficulty with applications or systems.
  • Mentored junior engineers on programming techniques and industry best practices.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Conducted regular performance reviews to assess individual team member progress.
  • Created training materials and conducted group trainings on new processes or procedures.

Education

Medardo Carazo High School Diploma
Puerto Rico

Skills

  • Documentation skills
  • Leadership
  • Planning
  • Automation Support
  • Technical Troubleshooting
  • Active Directory
  • Licenses Management
  • Migrations
  • Safety procedures
  • Computer skills
  • Customer assistance
  • Money Management

Languages

English

Spanish

Certification

DOD Secret Clearance

IT Fundamentals

CompTIA Sec + Certification

Timeline

Senior Technical Support Engineer

AvePoint
02.2024 - Current

Cashier/Team Lead

Mc Donalds
2017 - 07.2018

IT Support Specialist

U.S ARMY
2018 - 08.2022

Technical Support Engineer

AvePoint Inc.
2022 - Current

Medardo Carazo High School Diploma

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Yamilet St. John