Candaisha Roberts
Rowlett,TX
Summary
Detail-oriented professional with experience in guest services, cash handling, event operations, and team leadership. Supports smooth daily operations through scheduling, training, customer service, and safety-focused coordination in high-volume settings.
Overview
14
14
years of professional experience
Work History
Cashier/Team Lead
McDonald's
Fayetteville, Georgia
04.2026 - 05.2026
- Supported front-counter cashiers while following McDonald's service standards.
- Processed customer payments quickly at front counter. for customers to exceed productivity standards.
- Managed cash drawers efficiently during shifts, and balanced end-of-shift totals.
- Monitored order flow and coordinated with kitchen staff for clear communication and timely service.
- Resolved customer concerns at the front counter and drive-thru to enhance customer satisfaction.
Dance/Cheer Coach & Director
Playtime Done Ent
Atlanta, GA
01.2023 - Current
- - Coached youth cheer routines for playtime and performance events, enhancing participants' skills and confidence.
- - Coordinated choreography and managed schedules for training sessions and performances.
- - Led youth teams in training sessions and coordinated performance activities.
- - Led practice drills and warmups to enhance team skills and readiness for events.
- - Developed sideline chants for game-day atmosphere and dance sequences for game-day shows.
Owner & Event Decorator
CGCREATIONZ
01.2021 - Current
- Consult with clients to create customized event experiences
- Designed and executed décor for parties, weddings, baby showers, and special events to create memorable atmospheres
- Coordinated setup, breakdown, logistics, budgets, and vendors to ensure seamless event execution
- Provided outstanding customer service during events to enhance guest experiences.
School Nutrition Worker
Fayette County
01.2022 - 01.2023
- Prepared breakfast and lunch meals for Fayette County school nutrition services.
- Followed USDA meal patterns and Fayette County nutrition guidelines.
- Provided timely service in a high-volume school environment, ensuring student satisfaction and meal availability.
- Served students meals through cafeteria lines with friendly customer service.
School Nutrition Worker
DeKalb County
01.2021 - 01.2022
- Prepared and served nutritious meals following safety protocols to ensure student health and compliance.
- Served students meals following Fayette County nutrition guidelines and portion standards.
- Prepared breakfast and lunch items for Fayette County school meal service.
- Maintained clean work areas, equipment, and kitchen surfaces throughout service.
Event Security Team Lead
S.A.F.E. Management
01.2017 - 01.2021
- Led event security teams for S.A.F.E. Management venues.
- Directed crowd control at entrances, exits, and restricted areas.
- Led staff to maintain safety protocols at large-scale events
- Facilitated shift briefings for security staff to ensure understanding of duties and post assignments for security staff.
Guest Services Agent
Mercedes-Benz Stadium
01.2017 - 01.2020
- Welcomed guests at stadium entrances with a friendly demeanor. at Mercedes-Benz Stadium gates and concourses with professional courtesy.
- Assisted fans with seating, section directions, and event access throughout the stadium.
- Resolved guest concerns using clear communication and calm problem solving.
- Handled high-volume guest inquiries to provide prompt and effective assistance.
Front Desk Receptionist
YMCA Chattahoochee Head Start
01.2015 - 01.2017
- Greeted families and visitors at Head Start front desk with warm, professional service.
- Checked in children, parents, and guests following center security procedures.
- Answered calls and routed messages for YMCA early learning staff and parents.
- Coordinated front desk operations and administrative tasks to ensure smooth daily functioning
Shift Manager
Wendy's
Decatur, Georgia
03.2016 - 09.2017
- Supervised Wendy's crew during shift operations and service standards.
- Monitored drive-thru, dining room, and kitchen flow, ensuring smooth service delivery.
- Coached employees on effective customer interactions, enhancing overall service quality.
- Resolved customer concerns professionally.
- Cultivated relationships with staff, customers, and vendors to strengthen teamwork and collaboration.
- Maintained food safety and cleanliness standards.
- Counted cash registers to ensure accurate financial reporting and tallied daily cash intake for shift reconciliation.
Security Team Leader
CSC
01.2013 - 01.2016
- Coordinated crowd management and event security operations to ensure safety and compliance during high-attendance events
- Led CSC security officers through daily post orders and shift handovers.
- Coordinated access control and visitor management for CSC corporate sites.
- Monitored CCTV and alarm systems for security threats and unusual activity.
Education
High School Diploma -
Pebblebrook High School
Cobb, GA05-2009
Associate Degree - Criminal Justice
Brown Mackie College
Atlanta, GASkills
- Cash handling
- Cash handling and reconciliation
- Service excellence
- Food compliance
- Operations oversight
- Shift coordination
- Time management
- Time scheduling
- Workload prioritization
- Event coordination
- Staff development
- Coaching and mentoring
- Coaching abilities
- Team management
- Team collaboration
- Leadership management
- Leadership influence
- Conflict resolution
- Collaboration techniques
- Attention to detail
- Store policies enforcement
- Office proficiency
- Prioritization skills
Timeline
Cashier/Team Lead
McDonald's
04.2026 - 05.2026
Dance/Cheer Coach & Director
Playtime Done Ent
01.2023 - Current
School Nutrition Worker
Fayette County
01.2022 - 01.2023
Owner & Event Decorator
CGCREATIONZ
01.2021 - Current
School Nutrition Worker
DeKalb County
01.2021 - 01.2022
Event Security Team Lead
S.A.F.E. Management
01.2017 - 01.2021
Guest Services Agent
Mercedes-Benz Stadium
01.2017 - 01.2020
Shift Manager
Wendy's
03.2016 - 09.2017
Front Desk Receptionist
YMCA Chattahoochee Head Start
01.2015 - 01.2017
Security Team Leader
CSC
01.2013 - 01.2016
High School Diploma -
Pebblebrook High School
Associate Degree - Criminal Justice
Brown Mackie College