Staijah Sumerlin
Alabaster,USA
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and cash management. Skilled in multitasking and problem-solving, I enhanced checkout efficiency and received positive feedback for exceptional service. Committed to fostering team performance and maintaining high standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Cashier/Team Lead
Walmart
Birmingham, AL
01.2023 - 01.2025
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Teacher
School for amazing Kids
Helena, AL
04.2024 - 06.2024
- Developed and implemented engaging lesson plans aligned with state standards.
- Assessed student performance through quizzes, tests, and assignments.
- Utilized differentiated instruction to accommodate diverse learning needs.
- Maintained open communication with parents and guardians to support student growth.
Mail Handler Assistant
United States Postal Service
Birmingham, AL
10.2023 - 04.2024
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Maintained accurate records for mail volume, ensuring proper documentation of processed items.
- Expedited delivery times by promptly distributing mail to the correct departments and personnel.
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
- Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.
- Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
Floor Captain
Amazon
Bessemer, AL
01.2022 - 06.2023
- Improved customer satisfaction by efficiently managing the dining floor and addressing guest concerns promptly.
- Enhanced team performance through effective communication and leadership, ensuring smooth operations during peak hours.
- Trained new employees on restaurant policies, menu items, and service standards, leading to increased staff competency.
- Managed reservations and coordinated seating arrangements for optimal guest experience and maximum occupancy utilization.
- Maintained a clean and organized dining area by overseeing table setups, clearing, and bussing throughout each shift.
Education
Bachelor of Science - Human Services, Case Management
Troy University
Troy, AL01-2026
Associate of Science - Nursing
Jefferson State Community College
Birmingham, AL06.2019
High School Diploma -
Thompson High School
Alabaster, AL05.2017
Skills
- Inventory Management
- Physical Stamina
- Record Keeping
- Mail Sorting
- Safety Procedures
- Multitasking
- Mail Distribution
- Package Handling
- Time Management
- Quality Control
- Problem Solving
- Customer Service
- Cash Register Operation
- Drawer Balancing
- POS Systems
- Flexible Schedule
- New Hire Training
- Online Order Picking
- Customer service
- Case management
- Classroom management
- Effective communication
Timeline
Teacher
School for amazing Kids
04.2024 - 06.2024
Mail Handler Assistant
United States Postal Service
10.2023 - 04.2024
Cashier/Team Lead
Walmart
01.2023 - 01.2025
Floor Captain
Amazon
01.2022 - 06.2023
Bachelor of Science - Human Services, Case Management
Troy University
Associate of Science - Nursing
Jefferson State Community College
High School Diploma -
Thompson High School