Hannah Blackburn
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Cashier/team Lead
Pilot Flying J Travel Center
01.2023 - 03.2024
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Merchandise Handler
Univar solutions
04.2022 - 06.2022
- Separate trash plastic cardboard and pallets
- Break down cardboard pallets
- Clean area.
Wearhouse associate
Swafford Transport and Warehouse
09.2021 - 01.2022
- Used strong time management and organizational skills to ensure smooth and seamless operations.
Overnight Stocker
Walmart Supercenter
06.2021 - 08.2021
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
- Looked at floor displays to see which items needed to be restocked
- Kept the aisles clear and clean to avoid accidents and make it easier for others to pass by while restocking
- Kept the aisles clear during restocking to avoid accidents and make it easier for others to pass by
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Sales Associate
Tractor Supply Co.
08.2020 - 10.2020
- Used upselling techniques and offered product and service consultations
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Customers received merchandise recommendations based on their needs and preferences
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
- Assisted customers in enrolling in loyalty programs and submitting paperwork
- Suggested the best merchandise based on the needs and desires of the customer
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
Cashier and electronics
Walmart Supercenter
11.2019 - 04.2020
- Increased customer satisfaction by resolving [Product or Service] issues
- Solved sales issues, improved operations, and provided excellent customer service
- Had an excellent attendance record and was always on time for work.
Skills
- Policy Enforcement
- Transaction Approvals
- Flexible Schedule
- POS System Operation
- Heavy Lifting
- Team Leadership
- Customer Service
- New Hire Training
- Cash Drawer Reconciliation
- Cashier training
- Positive Attitude
- Adaptability and Dependability
- Cash Handling
- Team Management
Timeline
Cashier/team Lead
Pilot Flying J Travel Center
01.2023 - 03.2024
Merchandise Handler
Univar solutions
04.2022 - 06.2022
Wearhouse associate
Swafford Transport and Warehouse
09.2021 - 01.2022
Overnight Stocker
Walmart Supercenter
06.2021 - 08.2021
Sales Associate
Tractor Supply Co.
08.2020 - 10.2020
Cashier and electronics
Walmart Supercenter
11.2019 - 04.2020
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