Yamileth Martinez
Mckinney,TX
Summary
Dynamic manager with a proven track record at Whataburger, excelling in customer service and team leadership. Enhanced operational efficiency through process improvements, reducing wait times significantly. Bilingual communicator skilled in decision-making, fostering team development, and driving customer satisfaction. Committed to achieving optimal financial performance while prioritizing service excellence.
Overview
2
2
years of professional experience
Work History
Manager
Whataburger
Celina, TX
11.2023 - Current
- Directed daily operations to ensure optimal service delivery and customer satisfaction.
- Trained and mentored team members, fostering professional development and enhancing performance.
- Implemented process improvements that streamlined workflows, reducing wait times for customers.
- Analyzed sales data to identify trends, informing inventory management and staffing decisions.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Bilingual CSR
Atlas Loans
Pharr, TX
04.2025 - 06.2025
- Assisted customers in both English and Spanish, enhancing communication and support effectiveness.
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Processed loan applications accurately, streamlining workflow and reducing turnaround time.
- Collaborated with team members to improve service protocols and enhance overall customer experience.
Deli Associate
Walmart
Weslaco, TX
11.2023 - 02.2024
- Assisted customers with deli product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of deli display cases to ensure food safety compliance.
- Prepared and sliced meats, cheeses, and other products according to customer specifications.
- Processed customer orders efficiently, ensuring timely service during peak hours.
Education
Associate Of Arts - Kinsiology
South Texas College
McAllen, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Bilingual CSR
Atlas Loans
04.2025 - 06.2025
Manager
Whataburger
11.2023 - Current
Deli Associate
Walmart
11.2023 - 02.2024
Associate Of Arts - Kinsiology
South Texas College