Lourdes Portillo
Houston
Summary
Dynamic retail professional with extensive experience at Fiesta, excelling in customer service and cash handling. Proven ability to enhance sales transactions and maintain product merchandising standards. Recognized for effectively resolving customer complaints and fostering team collaboration, ensuring a positive shopping experience. Flexible and dedicated, committed to operational excellence.
Customer-focused Retail Sales Associate Cashier offering background in cashier, sales and merchandising responsibilities. Responds quickly to customer requests and concerns. Creates positive, inviting environment for customers.
Experienced Retail Cashier with a deep understanding of customer service, sales processing, and store operations. Strengths include efficient cash handling, problem-solving skills, and the ability to maintain high levels of accuracy during busy periods. Previous roles have demonstrated consistent improvement in customer satisfaction scores through effective communication and issue resolution.
Overview
1
1
year of professional experience
Work History
Retail Cashier
Fiesta Market
08.2024 - Current
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Followed company policies regarding payment methods, discounts, refunds.
- Welcomed customers, offering assistance to help find store items.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained merchandise presentation by stocking and rotating merchandise.
- Assisted in stocking shelves and ensuring product availability.
- Inspected products for damage prior to stocking shelves.
Restaurant Cashier
McDonald's
Houston
05.2024 - 08.2024
- Ensured compliance with health codes regulations while serving food items to customers.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
- Operated cash register efficiently to process payments from customers.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers, answered questions and provided general information regarding menu items.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Maintained work area and kept cash drawer organized.
- Monitored dining area to ensure tables are cleared promptly after guests leave.
Education
High School Diploma -
Kashmere High School
Houston, TX06-2025
Skills
- Customer service
- Cash handling
- Sales transactions
- Product merchandising
- Team collaboration
- Flexible schedule
Timeline
Retail Cashier
Fiesta Market
08.2024 - Current
Restaurant Cashier
McDonald's
05.2024 - 08.2024
High School Diploma -
Kashmere High School