YAMILETH ZAMORA
KFC
San Leandro,CA
1
Language
1
Certification
21
years of professional experience
Dynamic business operations leader with a proven track record in overseeing daily functions, driving sales, and managing inventory to achieve financial objectives. Skilled in fostering a motivated team environment that enhances productivity and customer satisfaction. Expertise in implementing strategic initiatives to streamline processes and optimize resource allocation. Committed to delivering exceptional results while maintaining high standards of operational excellence.
Work History
General Manager
20 Years 7 Months- Oversaw daily operations to uphold exceptional food quality and customer service standards.
- Evaluated sales data to formulate strategies aimed at enhancing revenue and minimizing costs.
- Directed inventory management processes to enhance stock levels and reduce waste.
- Fostered a positive work environment that enhanced employee engagement and retention initiatives.
- Established performance metrics to assess staff productivity and service delivery standards.
- Ensured compliance with health regulations, maintaining safety standards across all operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Shift Manager
4 Years- Supervised team operations to ensure adherence to food safety standards and customer service excellence.
- Trained and mentored staff on efficient workflow processes and operational best practices.
- Resolved customer complaints promptly, improving overall satisfaction ratings through effective communication.
- Analyzed sales data to identify trends, enabling strategic adjustments in product offerings and promotions.
Education
High School Diploma
Skills
Manage a Store
Recruit
Interview
Hire
Create Schedules
Manage Payroll
Conduct Performance Reviews
Set/meet Sales + Revenue Goals
Manage Budgets
Analyze Data Reports
Time Management
Monitor inventory + Order
Organization
Communication
Strong leadership
Accomplishments
Servsafe Certification
98% Average on ECOSURE Audit
98% Average on In StoreAudit
Certification
ServSafe Certification
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Popeyes
01.2012 - 01.2016Read More
General Manager
KFC
01.2006 - CurrentRead More
ABC HIGH SCHOOL
High School Diploma
Read More