Yamilex Montoya
Fort Worth,TX
Summary
Results-driven loan processor skilled in managing customer inquiries and ensuring compliance with financial regulations. Track record of accurate account monitoring and reconciliation while utilizing bilingual skills to enhance customer interactions. Experience in loan underwriting further supports efficiency and quality in service delivery.
Overview
9
9
years of professional experience
Work History
Loan Processor/Customer Service Representative
Regional Acceptance Corporation
Arlington, USA
07.2018 - 10.2024
- Handled customer loan inquiries to provide timely assistance and resolve issues
- Reviewed account activity for accuracy to ensure compliance and mitigate errors
- Ensured compliance with regulations
- Knowledgeable with tow companies, insurance companies, write-off vehicles, and how to handle composure in stressful environments
Financial Services Representative
BB&T Bank now Truist
Arlington, USA
07.2015 - 08.2018
- Managed account reconciliations to ensure accuracy and compliance with financial regulations
- Understood anti-money laundering regulations to ensure compliance.
- Maintained awareness of customer verification processes to enhance security.
- Processed new credit card applications and loan requests
Education
Oscar Dean Wyatt High School
Fort Worth, TXHigh school diploma -
Oscar Dean Wyatt
Some College (No Degree) -
Tarrant County College
Fort Worth, TXSkills
- Bilingual
- Loan underwriting
- Loan processing
- Compliance verification
- Account monitoring
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Loan Processor/Customer Service Representative
Regional Acceptance Corporation
07.2018 - 10.2024
Financial Services Representative
BB&T Bank now Truist
07.2015 - 08.2018
Oscar Dean Wyatt High School
High school diploma -
Oscar Dean Wyatt
Some College (No Degree) -
Tarrant County College