Yamilex Paredes

• Coordinate services and follow-up for a caseload of 55 patients, balancing competing priorities and maintaining continuity of support.
• Conduct case conferences with physicians, and social workers to discuss patient needs.
• Maintain program records, tracked caseload activity, and support reporting using EPIC, Foothold Care Management, PSYCKES, MAPP, and Microsoft Excel.
• Coordinate team communications, support coworker training, and help maintain consistent processes across program activities.
• Identify workflow and service-delivery challenges and recommend practical improvements to strengthen program efficiency.

• Conducted comprehensive assessments to understand individuals’ needs, strengths, goals, and support requirements.

• Advocated for client needs and coordinated with relevant parties to help secure appropriate accommodations and services.

• Built working relationships with clients and service partners, using clear communication and practical problem-solving to address barriers.

• Connected clients with community resources, including housing, transportation, and social services, navigating complex processes to support access.

• Tracked progress and maintained complete, accurate documentation in accordance with program requirements.