Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Yamir Shankle

Charlotte,NC

Summary

Knowledgeable, professional college student committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Planet Fitness
12.2025 - Current
  • Provided exceptional customer support, resolving various inquiries and enhancing member satisfaction.
  • Developed strong product knowledge to provide recommendations based on individual customer needs.
  • Built rapport with members through active listening and social skills, leading to higher retention rates and positive feedback from clients.

Assistant Manager

Niquay's Mobile Cuisine LLC
03.2024 - Current
  • Developed standard operating procedures to organize daily operations and ensure compliance.
  • Coordinated team schedules and delegated tasks to optimize operational efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and efficient work environment to enhance both the customer and employee experience.

Community Service Volunteer

Atrium Healthcare
07.2021 - 08.2023
  • Assisted in organizing and leading recreational or educational activities for a specific group, such as children, seniors, and individuals with disabilities.
  • Collaborated with healthcare professionals to deliver support services during community events.

Education

High School Diploma -

North Stanly High School
New London
05-2024

Skills

  • Customer service
  • Computer proficiency
  • Product knowledge
  • Sales expertise
  • Retail operations
  • Troubleshooting
  • Multi-tasking strength

Interests

I am fond of traveling, reading, and watching movies I'm also interested in IT, coding, and physical activities

Timeline

Customer Service Representative

Planet Fitness
12.2025 - Current

Assistant Manager

Niquay's Mobile Cuisine LLC
03.2024 - Current

Community Service Volunteer

Atrium Healthcare
07.2021 - 08.2023

High School Diploma -

North Stanly High School
Yamir Shankle