Yamira Diaz
San Clemente,CA
Summary
Dynamic General Car Wash Manager with a proven track record at Crown Valley Auto Spa, excelling in employee training and performance evaluation. Enhanced operational efficiency through effective inventory management and quality control, driving customer satisfaction and team collaboration. Committed to fostering a productive work environment while achieving business goals.
Overview
23
23
years of professional experience
Work History
General car wash Manager
Crown Valley Auto Spa
Laguna Niguel, CA
03.2023 - Current
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Coordinated weekly conferences with store associates to communicate sales and customer service goals
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Addressed and resolved strategy issues to support sales management and guide business direction
- Supervised and effectively trained 30 employees to decrease process lags and boost productivity
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Coordinated weekly conferences with store associates to communicate sales and customer service goals
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
House Cleaning Service Providers
Self Employed Web
Beverly Hills, CA
02.2022 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Moved furniture as needed for deep cleaning purposes.
- Participated in periodic deep cleaning and sanitation projects to maintain high hygiene standards.
- Performed daily deep cleaning of all guest rooms, bathrooms and common areas in the hotel.
- Conducted deep cleaning of rooms and bathrooms to enhance guest experience and maintain health standards.
- Operated a variety of machinery and tools safely and efficiently.
- Performed light office cleaning duties including vacuuming, dusting furniture and emptying trash cans.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Interacted pleasantly with clients and guests when performing daily duties.
- Scrubbed sinks to remove stains.
- Swept and mopped hardwood floors.
- Cleaned and polished furniture, fixtures, and other surfaces.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Removed cobwebs from ceiling corners.
- Sorted and counted linens and organized in storage areas.
- Organized supplies for use based on expected customer needs.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted window ledges, wall hangings, and light fixtures.
- Maintained exterior of residence by sweeping porches, patios, decking areas.
- Adhered to daily cleaning schedules and updated as needed based on demand.
General car wash Manager
Newport Mesa car wash
Costa Mesa
08.2018 - Current
- Inspected parts, equipment and vehicles for cleanliness, damage and compliance with standards or regulations.
- Ensured safety protocols were followed at all times while cars were being washed or serviced.
- Applied wax, polish, and other finishing products for added shine and protection.
- Developed and maintained a comprehensive training program for new employees to ensure proper operational techniques.
General Store Manager
Valet detail
Temecula, CA
04.2016 - Current
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Addressed and resolved strategy issues to support sales management and guide business direction
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Coordinated weekly conferences with store associates to communicate sales and customer service goals
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
Assistant Manager
Red hawk car wash
Temecula, CA
06.2011 - 04.2016
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Trained team members in successful strategies to meet operational and sales targets
- Monitored employee performance and developed improvement plans
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
Cashier, food operations, supervisor
Target
Pasadena, CA
01.2002 - 05.2005
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
Education
High School Diploma -
Pasadena City College
Pasadena, CA06-2002
Skills
- Equipment maintenance
- Inventory management
- Quality control
- Employee training
- Performance evaluation
- Customer service
Affiliations
fitness /bodybuilers train 6 days a week, a go getter in life always up for new knowledge and a challenge
Languages
English
Professional
Spanish
Professional
Timeline
General car wash Manager
Crown Valley Auto Spa
03.2023 - Current
House Cleaning Service Providers
Self Employed Web
02.2022 - Current
General car wash Manager
Newport Mesa car wash
08.2018 - Current
General Store Manager
Valet detail
04.2016 - Current
Assistant Manager
Red hawk car wash
06.2011 - 04.2016
Cashier, food operations, supervisor
Target
01.2002 - 05.2005
High School Diploma -
Pasadena City College
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