Wilkyns Melendez
Pittston,PA
Summary
Accomplished Training Lead at Neiman Marcus, expert in coaching, mentoring, and leveraging E-Learning platforms. Demonstrated success in fostering continuous learning and optimizing team productivity through effective training delivery and people management.
Overview
6
6
years of professional experience
Work History
Training Lead
Neiman Marcus
Pittston, PA
01.2023 - Current
- Served as the primary point of contact for external training vendors, negotiating contracts and ensuring alignment with company objectives.
- Implemented robust evaluation metrics to measure individual progress and align training programs with business objectives effectively.
- Successfully transitioned company-wide training initiatives from in-person to virtual formats during the COVID-19 pandemic, maintaining high engagement levels among participants.
- Established a culture of continuous learning by promoting self-directed education opportunities for employees at all levels of the organization.
- Collaborated with management to identify specific employee development needs and tailor training materials accordingly.
- Facilitated effective communication between departments through collaborative workshops, enhancing organizational synergy and productivity.
- Introduced innovative teaching methods to optimize learning outcomes within diverse working environments.
- Streamlined onboarding process for new hires, reducing time to proficiency and increasing employee satisfaction.
- Mentored junior trainers, sharing best practices and providing constructive feedback for their professional growth.
- Evaluated training needs to improve training quality.
- Oversaw day-to-day functions of training department.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
Overnight Stocker
Walmart
Pittston, PA
08.2021 - 12.2022
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Night Shift Manager
Wawa
Allentown, PA
06.2018 - 07.2021
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Improved employee productivity by implementing efficient work schedules and task delegation.
- Assessed employee training requirements, developing tailored programs for enhancing skills and knowledge on specific job functions.
- Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Implemented loss prevention measures to minimize theft incidents and safeguard company assets.
Education
High School Diploma -
William Allen High School
Allentown, PA06.2017
Skills
- Employee Onboarding
- Virtual Training
- Coaching and Mentoring
- Train-the-Trainer
- Training delivery
- E-Learning Platforms
- Customer Service
- Workplace Safety
- Cleaning procedures
- Reporting skills
- Workflow Management
- Restocking oversight
- Task Delegation
- Team Supervision
- Schedule Management
- Warehouse Organization
- People Management
- Payroll Management
Languages
Spanish
Limited Working
Timeline
Training Lead
Neiman Marcus
01.2023 - Current
Overnight Stocker
Walmart
08.2021 - 12.2022
Night Shift Manager
Wawa
06.2018 - 07.2021
High School Diploma -
William Allen High School