Yamita Anderson

Sacramento,CA

Summary

Dynamic leader and process improvement specialist with over two decades at Darcoid Rubber Company, Oakland, CA. Excelled in elevating customer service standards and fostering interdepartment collaborations. Achieved significant enhancements in customer satisfaction and team productivity through expert training and mentoring. Proficient in Microsoft Office suite and adept at building lasting customer relationships.

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Overview

years of professional experience

Work History

Customer Service Manager

Darcoid Rubber Company

11.1999 - Current

Exceeded team goals and collaborated with staff members to implement customer service initiatives
Devised and published metrics to measure organization's success in delivering world class customer service
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
Researched and corrected regular, advanced and longstanding customer concerns to promote company loyalty
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
Broadened strategic business plans to promote growth and sales goals while managing three customer service representatives and building long-lasting customer relationships
Followed through with client requests to resolve problems
Improved customer service initiatives by streamlining sales and order management processes
Spearheaded customer satisfaction survey and analyzed results to make action plans
Completed special projects by using effective decision making, critical thinking and time management skills
Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications
Resolved customer complaints while prioritizing customer satisfaction and loyalty
Conferred with customers about concerns with products or services to resolve problems and drive sales
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags

Education

No Degree - Business Administration, Typing and Computers, Business Math

Career Resource And Development, Piedmont CA

06.1998

Continuing education in [Subject] Business math and computers

GED -

Piedmont Adult School, Piedmont CA

07.1997

Skills

Inter-department collaboration
Exceptional interpersonal communication
Adherence to high customer service standard
Administrative support
Microsoft Outlook
Microsoft Word
Microsoft Excel
Team building and leadership
Handling escalations
Complaint resolution
Workforce management
Work prioritization
Conflict management

Training and mentoring
Decision-making
Schedule management
Staffing coordination
Conflict resolution techniques
Training and coaching
Policy enforcement
Project management
Performance evaluations
Personnel training and development
Continuous improvement
Report preparation

Timeline

Customer Service Manager - Darcoid Rubber Company

11.1999 - Current

Career Resource And Development - No Degree, Business Administration, Typing and Computers, Business Math

Piedmont Adult School - GED,