Yamitri Sierra
Brooklyn,NY
Summary
Freight and Receiving specialist with 5+ years of hands-on experience in shipping, receiving, order processing, and help-desk support. Demonstrates accurate inventory control, efficient order tracking, and proficiency with shipping documentation and warehouse systems to reduce delays and prevent stockouts. Strong communication, time-management, and customer-service skills, works well independently or within teams to meet productivity targets and support continuous operations.
Overview
13
13
years of professional experience
Work History
Logistics Specialist & Receiving
Kitchenall
Brooklyn, NY
10.2021 - Current
- Improved receiving accuracy by inspecting incoming shipments and verifying invoices for all arrivals.
- Streamlined stocking processes by unloading trucks and organizing merchandise for timely shelf replenishment.
- Optimized inventory organization and storage to maintain orderly warehouse layout and reduce retrieval time.
- Prepared outgoing shipments to meet customer requests and company policies, ensuring correct documentation.
- Coordinated with vendors to secure timely deliveries and resolve supply timing issues.
- Processed international shipping paperwork, including customs documents, to prevent clearance delays.
- Maintained precise digital records of shipping activities using warehouse computer systems.
- Monitored stock levels and placed supply orders to prevent stockouts and support continuous operations.
- Created clear package labels using label-making software to improve handling and tracking accuracy.
- Inspected returned items to assess condition and determine restock or disposal action.
- Resolved customer inquiries on order status and delivery issues to improve service responsiveness.
Order Processing Specialist
Kitchenall
Brooklyn, NY
02.2023 - 09.2025
- Processed customer orders according to departmental guidelines while meeting quality and turnaround expectations.
- Maintained accurate customer purchase order records to support order tracking and reporting.
- Met productivity and quality targets consistently to support timely order fulfillment.
- Identified backordered and out-of-stock items with attention to detail to ensure order accuracy.
- Collaborated with business users to gather requirements and adjust schema objects for reporting needs.
- Created purchase orders for suppliers based on customer specifications to ensure supply alignment.
- Tracked customer orders from receipt through delivery to maintain up-to-date delivery status.
- Verified billing details and processed daily invoices to ensure accurate payments.
- Assisted customers with product availability and order status inquiries to improve satisfaction.
- Supported sales staff with new account setup and order processing requests to accelerate onboarding.
- Coordinated with warehouse teams on shipping schedules to ensure timely deliveries.
- Followed company purchasing policies and procedures to maintain compliance.
- Processed returns accurately according to procedures while preserving data integrity.
Help Desk Support
Cisive
Holtsville, NY
01.2017 - 10.2021
- Developed positive customer relationships through friendly greetings and consistent service, improving client satisfaction.
- Handled 50+ phone calls daily to resolve inquiries and route issues efficiently.
- Managed applicants' personal information with strict confidentiality and secure handling practices.
- Responded to 30+ emails daily to address account questions and support requests.
- Answered customer calls regarding existing accounts and provided accurate account information.
- Provided technical assistance to customers via telephone and email, resolving common support issues.
- Troubleshot hardware, software, and network issues to restore user functionality and minimize downtime.
- Resolved customer inquiries promptly and accurately, tracking outcomes to improve response quality.
- Verified service requests with customers to confirm details and reduce repeated work.
- Logged all customer interactions in the ticketing system for tracking and follow-up.
- Evaluated customer feedback to identify service gaps and recommend improvements to help desk processes.
- Ensured compliance with security protocols for access control to protect sensitive systems.
- Created new user accounts, reset passwords, and configured access to servers and file management systems.
- Assisted customers with technical issues via email, live chat, and telephone to maintain service continuity.
Customer Service Representative
ShopRite Supermarkets
Bay Shore, NY
02.2014 - 10.2016
- Answered inbound customer calls and resolved inquiries to improve service satisfaction and call resolution rates.
- Assisted customers with complaints, providing timely solutions and follow-up to restore positive customer relationships.
- Listened attentively to caller needs to identify appropriate support and deliver measurable improvements in customer experience.
- Utilized Microsoft Office to document interactions and prepare clear reports supporting team workflows and issue tracking.
Education
High school or equivalent - undefined
Brentwood High School
Brentwood, NYSkills
- Good written and verbal communication skills
- Strong sense of time organization and urgency
- Able to work independently and within a team
- Data Entry
- Customer Service Excellence
- Information Updates
- Shipping and Receiving Understanding
- Manages the shipment and receipt of all products, materials, and supplies
- Tracks, traces, and updates the status of incoming and outgoing shipments
Timeline
Order Processing Specialist
Kitchenall
02.2023 - 09.2025
Logistics Specialist & Receiving
Kitchenall
10.2021 - Current
Help Desk Support
Cisive
01.2017 - 10.2021
Customer Service Representative
ShopRite Supermarkets
02.2014 - 10.2016
High school or equivalent - undefined
Brentwood High School