YAMUNA BALASUBRAMANIAN
SFO,CA
Summary
I'm a 10+ years experienced and driven Salesforce professional with 4x Salesforce certifications and expertise in all customizations, Flows, and Apex development. I'm passionate about solving complex problems and staying current with the latest technology trends. I possess strong analytical skills, attention to detail, and independent problem-solving abilities resulting in high-quality project delivery. I'm Equally comfortable collaborating as a team player or taking ownership of individual tasks. I'm very excited to connect with great professionals and contribute to mutual success in the dynamic Salesforce ecosystem. #SalesforceCertified #ProblemSolver #TeamPlayer #SelfStarter
Overview
13
13
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Salesforce Administrator
Young Community Developers
10.2019 - 6 2024
- Experience creating Salesforce Automations like Flows, processes, and rules
- Created over 30+ Flows from easy to complex including accessing data from Custom Metadata
- Streamlined the process of data collection using Paths, rules, automations, etc.
- For a seamless experience
- Experience creating advanced Salesforce reports and dashboards also assisting business users with creating reports
- Self-Learned Java script and used in work that helped in solving display issues in mobile, capturing character limit, etc.
- Experience debugging end-user issues and providing clear troubleshooting steps, by including screenshots and clear texts to follow
- Establish relationships with the various stakeholders, analyze existing processes, and understand business needs and priorities for ongoing development and improvement of SFDC systems
- Strong understanding of Apex code, Visualforce Page, and writing test classes
- Increased User Adoption by constantly having discussions with multiple program managers and Executives to make them understand the importance of data collection and reporting
- Self-initiated conversations with Finance head to design and monitor the funds distributed to customers in Salesforce live
- Proposed and Implemented Universal Intake for all programs instead of separate intake for each program, which helped in putting Annual reporting metrics easier
- Understood the project requirements and designed database to make the data collection process easier and faster
- Managed multiple installed Apps efficiently
- Proficient in data handling processes like Data Loading, Exporting, Storage, etc.
- Revamped Salesforce Security and Sharing model to make it more secure for the customer's data
- Have experience working in sandboxes and migrating functionality to production environment
- Created job portal in Experience cloud for the public to view and apply for jobs
- Involved in the whole life cycle of the sfdc project from gathering requirements till deployment
- Developed a LWC component for a project that shows contract management.
Salesforce Administrator/Developer
Mom Relaunch California
05.2019 - 10.2019
- Participated in a LaunchPad program focused on creating an app for learning management tailored to new onboarding processes.
Salesforce Administrator
Bonnie J. Addario LUNG CANCER FOUNDATION
02.2019 - 07.2019
- Successfully managed data using various techniques, customized Salesforce platform, and optimized processes by implementing automation tools and creating essential documentation, leading to improved data accuracy, operational efficiency, and system understanding for the team.
Salesforce Administrator
Peninsula Volunteers, Inc.
11.2018 - 01.2019
- Salesforce customization specialist resolving synchronization issues with integrated software and third-party app integration challenges
- Developed and implemented customized solutions to enhance Salesforce functionality, including creating Forms using Formstack for volunteer follow-ups and donor information management.
Customer Experience Manager
EventERP
09.2017 - 10.2018
- Customer-focused role coordinating event management application administration in Salesforce pilot project
- Worked closely with customers to understand requirements and ensure commitment delivery
- Key contributions include development and testing of a Salesforce event management app as part of the pilot program.
Product Development Engineer & Production Engineer
GT Electronic (India) Pvt Ltd
08.2006 - 12.2009
- Product Engineer with extensive experience in planning, scheduling, and support for on-time delivery of high-quality products
- Proven track record of optimizing manufacturing processes
- Utilized SAP PP module for production planning, inventory management, and cross-functional collaboration
- Successfully led product design, development, and testing initiatives to achieve industry certifications(ex .VDE) and compliance(ex .RoHS) while managing technical documentation and BOMs within SAP PP module.
Education
Bachelor of Engineering Technology - Electrical And Electronics Engineering
College of Engineering, Anna University
Guindy, Chennai 05.2002 - 05.2006
Skills
Salesforce Customization
Training
- Apex coding : RAD Women I , RAD Women II , Salesforce Developer Bootcamp
- LWC : Salesforce Bootcamp, Self learned
- Java : Java Full Stack Course
- Currently Enrolled : Harvard CS50 course
Certification
Certified Salesforce Administrator 11/2018
Timeline
Java Fullstack
01-2024
Certified AI Associate 09/2023
09-2023
Salesforce Administrator
Young Community Developers
10.2019 - 6 2024
Certified Developer I 09/2019
09-2019
Salesforce Administrator/Developer
Mom Relaunch California
05.2019 - 10.2019
Salesforce Administrator
Bonnie J. Addario LUNG CANCER FOUNDATION
02.2019 - 07.2019
Certified Salesforce Administrator 11/2018
11-2018
Salesforce Administrator
Peninsula Volunteers, Inc.
11.2018 - 01.2019
Certified Salesforce App Builder 07/2018 (Credential ID: 18957385)
07-2018
Customer Experience Manager
EventERP
09.2017 - 10.2018
Product Development Engineer & Production Engineer
GT Electronic (India) Pvt Ltd
08.2006 - 12.2009
Bachelor of Engineering Technology - Electrical And Electronics Engineering
College of Engineering, Anna University
05.2002 - 05.2006
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