Yan Kaurin
Summary
Dedicated and experienced German teacher with over 8 years in education and more than 4 years in a management position. Proven ability in leading teams, quality assurance, and translation. Strong organizational skills and a passion for language and technology.
Overview
7
7
years of professional experience
Work History
Queue Manager
Outlier
05.2023 - Current
- Coordinate teams and training sessions
- Conduct regular feedback sessions
- Maintain communication with superiors
German Teacher (Lead of Linguistics Department)
Croatian High School in Novska
01.2023 - 07.2023
- Led the linguistics department
- Developed and implemented German language curriculum for children aged 14-18
Team Supervisor
Teleperformance Customer Care
Zagreb
09.2020 - 12.2022
- Conducted weekly performance reviews and target assessments
- Maintained daily communication with client representatives
- Scheduled and led team meetings
Quality Assurance Agent - during University
COEO Inkasso Debt Collection
Dormagen
11.2019 - 09.2020
- Company Overview: Dormagen, Germany
- Ensured high standards of customer care
- Evaluated performance based on KPIs
- Dormagen, Germany
Customer Care - during University
Transcom Worldwide Customer Care
Osijek
11.2017 - 11.2019
- Company Overview: Osijek, Croatia
- Assisted clients with technical issues and new customer acquisitions
- Translated training documents from English to German/Croatian
- Managed a smaller Facebook community
- Osijek, Croatia
Education
Python Coding Bootcamp -
Algebra University College
Zagreb02.2024
Master's Degree - German Language Literature and Teaching
Faculty of Philosophy
Osijek/Croatia10.2020
High School Diploma - Economics
Economics School
BerlinSkills
- Translation and tutoring expertise
- Excellent planning and organizational skills
- Intermediate knowledge of Google Analytics
- Basic Python programming skills
- Basic SEO and WordPress knowledge
- Strong presentation and communication abilities
- Advanced German and English proficiency
- Staff scheduling
- Employee training
- Team coordination
- Project management
Projects
OneLine, 03/24, Present, Provide language-related services including tutoring, translations, and transcriptions, Hold leadership roles within corporate structures.
Timeline
Queue Manager
Outlier
05.2023 - Current
German Teacher (Lead of Linguistics Department)
Croatian High School in Novska
01.2023 - 07.2023
Team Supervisor
Teleperformance Customer Care
09.2020 - 12.2022
Quality Assurance Agent - during University
COEO Inkasso Debt Collection
11.2019 - 09.2020
Customer Care - during University
Transcom Worldwide Customer Care
11.2017 - 11.2019
Python Coding Bootcamp -
Algebra University College
Master's Degree - German Language Literature and Teaching
Faculty of Philosophy
High School Diploma - Economics
Economics School
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