Yan Li
Chino,CA
Overview
1
1
year of professional experience
Work History
Agent Assistant
Farmers Insurance Company
Chino Hills, CA
06.2024 - 10.2024
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
- Assessed customer needs and recommended suitable insurance policies.
- Followed up with insurance companies.
- Investigated complex insurance claims, uncovering fraudulent activities to save company resources.
- Updated patient information and insurance details for accurate electronic medical records.
Customer Service Officer
Christy Lee Insurance LLC
Hacienda Heights, CA
07.2023 - 11.2023
- Completed data entry to record call notes, suggestions and questions
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Education
Bachelor of Arts(B.A.) - English Education
Hunan Institute of Science and Technology
06.1996
Skills
- Aiming to leverage my abilities to successfully fit the vacancy at your company Frequently praised for teamwork by my peers, I can be relied upon to help your company to achieve its goals
Language
Mandarin
Native
Timeline
Agent Assistant
Farmers Insurance Company
06.2024 - 10.2024
Customer Service Officer
Christy Lee Insurance LLC
07.2023 - 11.2023
Bachelor of Arts(B.A.) - English Education
Hunan Institute of Science and Technology