Yan Traore
Portland
Summary
Dynamic sales support leader with a proven track record at Macy's, driving customer loyalty and exceeding sales targets. Bilingual in English and French, skilled in conflict resolution and floor management, I consistently enhance team performance and deliver exceptional service, contributing significantly to revenue growth and client satisfaction.
Overview
17
17
years of professional experience
Work History
Sales Support Lead
Macy's
Portland
11.2024 - Current
- Directs team of 30 to cultivate client relationships and drive sales growth.
- Oversees floor operations, ensuring consistent and sales-focused merchandise displays.
- Coaches team members to consistently exceed sales targets and achieve goals.
- Handles client requests, escalations, and complaints while mentoring team members in resolution.
Sales Support Lead
Macy's
Salem
11.2022 - 11.2024
- Drove targeted strategies to enhance customer loyalty and retention.
- Ensured exceptional service quality through coaching and monitoring of 15 sales associates.
- Consistently surpassed sales goals, significantly contributing to revenue growth.
- Resolved customer complaints effectively, achieving satisfactory outcomes for all stakeholders.
Visual Merchandiser Team Lead
Macy's
Medford
10.2021 - 11.2022
- Delivered customer service and support across all departments, including clothing, jewelry, and home goods.
- Collaborated with team leaders to design custom merchandising displays.
- Executed managerial tasks including processing, inventory management, and opening and closing duties.
- Resolved online order issues by providing customer support via phone.
Production Trainer
Darex
Ashland
11.2011 - 11.2021
- Trained manufacturing operators on processes and techniques to enhance productivity.
- Monitored adherence to quality systems, ensuring compliance at all times.
- Facilitated assembly technicians' fulfillment of job requirements while addressing issues promptly.
Store Manager
Oxfam International/Oxfam Charity shop
London
11.2008 - 07.2010
- Supported sales manager in achieving month-to-month revenue growth through enhanced customer service.
- Hired, trained, and managed team of 10 retail associates, fostering high performance and brand alignment.
- Created engaging window displays and promotional materials to attract customers and drive sales.
Education
Bachelor of Science - IT management/analyst programmer
Cefig Informatique
Ouagadougou, Burkina Faso07.2006
Associate of Science - IT management/analyst programmer
University Institute of Technology of Montpellier
Montpellier, France07.2005
Skills
- Bilingual: English and French
- Customer service
- Inventory management
- Project management
- Conflict resolution
- HTML development
- Programming in Visual Studio Code
- Microsoft Office proficiency
Timeline
Sales Support Lead
Macy's
11.2024 - Current
Sales Support Lead
Macy's
11.2022 - 11.2024
Visual Merchandiser Team Lead
Macy's
10.2021 - 11.2022
Production Trainer
Darex
11.2011 - 11.2021
Store Manager
Oxfam International/Oxfam Charity shop
11.2008 - 07.2010
Bachelor of Science - IT management/analyst programmer
Cefig Informatique
Associate of Science - IT management/analyst programmer
University Institute of Technology of Montpellier
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