Yan Zhu

• Leadership & Staff Management:

• Lead, train, and mentor a team of front-line staff to deliver exceptional customer service.

• Ensure staff is properly trained on customer service standards, food safety regulations, and operational procedures.

• Foster a positive work culture, ensuring open communication, teamwork, and employee engagement.

• Operations Management:

• Oversee all day-to-day operations, ensuring efficient workflow and the smooth running of restaurant activities.

• Maintain inventory control, placing orders for front of the house : beverages and supplies to meet operational needs.

• Financial Management:

• Oversee financial reporting, including labor costs, food costs, and monthly profit & loss reports.

• Customer Service & Satisfaction:

• Ensure high levels of customer satisfaction by resolving complaints and addressing feedback promptly.

• Monitor and assess service quality to ensure restaurant standards are met.

• Build and maintain relationships with regular customers, ensuring a positive dining experience.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.