Yana Adamenko
Columbus,OH
Summary
A driven individual that takes initiative and thrives in a fast-paced environment. Strong attention to detail and excellent communication allow me to use my skills and knowledge to make a positive impact on my team and organization. I can handle multiple claims at once across multiple lines of business and enjoy continuous improvement by working on corporate pilot projects. I seek to continue my professional knowledge to keep up with the latest industry trends by attending local and virtual classes.
Overview
13
13
years of professional experience
Work History
Senior Fire and Theft Representative
State Auto Insurance
04.2019 - Current
- Experienced multi-line insurance investigator with experience investigating claims for personal, commercial, farm and ranch, and homeowners insurance policies
- I have investigated claims for fire, theft, vandalism, and fuel contamination
- Participated in SIU training including arson classes, Envista Forensic training, and
- SIU Ride-along program
- Continuously attend all available course through vendors such as ISO Claimsearch and Carfax
- Attended Examination under oath on assigned files and engaged in round table discussions for claim resolution
- Strong analytical skills to interpret policies to determine the correct and broadest coverage for the insured
- Professional in my communication with all parties involved to obtain facts to progress with investigations and provide excellent customer focus
- Skilled in training and mentoring new adjusters, and my recorded statements are being used as an example in training material for on-boarding adjusters across all various auto departments
- Proficient and resourceful at using different sources for retrieving info on background checks on consumers, vehicles, heavy equipment, and all other aspects of each unique loss
- Proactive in contacting subrogation to assist in recovering from the negligent party
- Built strong connections with all CFI and SIU personnel within the company and outside vendors
- At the top tier of performers for loss cost savings for the past three years, and have consistently achieved high marks for rental days and storage days
Auto Physical Damage Appraiser
State Auto Insurance
02.2015 - 04.2019
- Wrote detailed repair estimates based on my deep understanding of the repair
process. Produced accurate and precise estimates derived from consumers, repair shops, and salvage vendor photos
• Experience and knowledge necessary to control financial leakage and protect the
bottom line with my strong background in auditing independent appraisers and body shops
• Strive to improve efficiency and effectiveness of appraisal reviews and one of the
strongest on my team for turn-around time and exceeding expectations of audits.
• Proficient in using and finding all quality vendors that provide the most cost-
effective and quality parts
• Create strong relationships with vendors with regular contact
• Sourcing new vendors to promote alternative part usage and share with the team
Senior APD and Total Loss Representative
State Auto Insurance
02.2011 - 02.2015
- Working knowledge of Mitchell Total Loss and CCC Valuation
• Reach Negotiations/Agreement with customers
• Assist with processing salvage
• Make appropriate adjustments and corrections on valuation reports
• Answer heavy volume of calls
• In charge of providing weekly rental statistics to entire unit
• Provide total loss support for assigned Express Representatives
• Helping/training new associates to Total Loss Unit
Skills
- Communication
- Team Building and Networking
- Driving Change
- Inquisitive and Curious
- Efficient and Accurate
- Bilingual: Fluent in Russian and Minor in Spanish
- Data Evaluation
- Project Management
- Conflict Mediation
- Workload Planning
- Training and Development
- Customer Care
- Knowledge Base
- Continuous Improvement
- Operational Efficiency
- Problem Resolution
- Inspection Coordination
- Microsoft Office
- Investigate Claims
- Documentation
Timeline
Senior Fire and Theft Representative
State Auto Insurance
04.2019 - Current
Auto Physical Damage Appraiser
State Auto Insurance
02.2015 - 04.2019
Senior APD and Total Loss Representative
State Auto Insurance
02.2011 - 02.2015
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