Yana Kanyuka
Des Plaines,IL
Summary
Dynamic Administrator/Nail Technician with a proven track record at O&B Style, excelling in client communication and events coordination. Spearheaded operational improvements, enhancing salon efficiency, and consistently delivered top-tier customer service. Skilled in conflict resolution and team collaboration, adept at creating memorable customer experiences and driving business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrator/Nail Technician
O&B Style
Park Ridge, IL
09.2018 - 09.2024
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Scheduled and confirmed appointments for clients and staff.
- Greeted customers warmly and made them feel welcome.
- Assessed company operations for compliance with safety standards.
- Handled incoming and outgoing mail and packages.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Resolved any customer complaints or issues in a timely fashion.
- Assisted in the preparation of beauty events.
- Demonstrated knowledge of all products and services offered in the salon.
- Provided manicures, pedicures and nail treatments to clients.
Education
Master of Business Economics - Business Economics
National Technical University of Oil And Gas
Ivano-Frankivsk, Ukraine06-2013
Bachelor of Business Economics - Business Economics
National Technical University of Oil And Gas
Ivano-Frankivsk, Ukraine06-2012
Skills
- Goal setting
- Conflict resolution
- Events coordination
- Schedule coordination
- Client communication
- Decision-making
- Team collaboration
Affiliations
- Sports
- Arts
- Event Organizations and Participation
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Polish
Limited
Certification
- Nail Technician License
References
References available upon request.
Timeline
Administrator/Nail Technician
O&B Style
09.2018 - 09.2024
Master of Business Economics - Business Economics
National Technical University of Oil And Gas
Bachelor of Business Economics - Business Economics
National Technical University of Oil And Gas