Yana Maliushytska
Austin,USA
Summary
Dedicated and adaptable professional with a versatile background in tourism management, online streaming, and content moderation. Experienced in curating exceptional travel experiences, engaging audiences through online content creation, and ensuring a secure digital environment as a Content Moderator. Moved to the USA due to the war in my home country and eager to apply my skills in a similar role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Content Moderator
Tango
Kyiv
02.2021 - 02.2022
- Vigilantly monitored user-generated content in real-time to identify and block any material that violated community guidelines or standards.
- Utilized a keen eye and an understanding of platform policies to swiftly identify and address inappropriate content, including but not limited to explicit material, hate speech, and any content breaching guidelines.
- Enforced content policies consistently to maintain a high standard of safety and appropriateness, contributing to a positive user experience for the platform's diverse user base.
- Effectively communicated with users to address content-related concerns, offering guidance on adherence to community guidelines and facilitating a respectful and inclusive online space.
- Maintained detailed records of content moderation actions taken, contributing to regular reports and analysis to improve content moderation strategies over time.
Live Streamer
Tango
Zaporizhzhia
03.2020 - 01.2021
- Developed and conducted creative content strategies to keep the audience engaged and entertained creating a positive and exciting livestream atmosphere.
- Provided prompt and informative responses to audience questions and inquiries, showcasing effective communication skills.
- Maintained up-to-date knowledge of industry trends and audience preferences, adapting livestream content to align with current market demands.
- Utilized analytics and audience feedback to refine livestream strategies, optimizing content for maximum reach and impact.
Tourism Manager
Poyekhali s nami (Let's go with us)
Zaporizhzhia
12.2018 - 02.2020
- Expertly assisted clients in selecting the ideal tour, considering individual preferences such as group size, presence of children, allocated budget, comfort level, and preferred transportation.
- Skillfully addressed financial matters with clients and operators, ensuring seamless booking processes and resolving any financial queries to enhance customer satisfaction.
- Provided in-depth and reliable information about tours and the chosen regions, encompassing ethnic, socio-demographic, cultural, and culinary aspects. This facilitated informed decision-making for clients.
- Successfully negotiated and concluded contracts for the provision of tourism services, demonstrating strong negotiation skills and attention to detail.
- Managed the meticulous preparation and dispatch of essential documents required for visa applications, vouchers, insurance, and other travel-related necessities. In some instances, independently executed entire documentation processes.
Education
Master's degree - English and French languages
Zaporizhzhia National University - Zaporizhzhia, Ukraine
02.2019
Skills
- Communication
- Documentation and Reporting
- Content Moderation
- Management of CRM
- Policy Enforcement
- Adaptability
- Problem Solving
- Time Management
Certification
- Lead manager, 09/01/18, 02/01/19, Diploma for impeccable work, high level of customer service and active sales.
- English Language Dynamics Course, 07/01/19, Present, Completion of English Language Dynamics Course in accordance with international standards of English as a Second Language.
- English Language Course, 02/01/21, Present, This certificate acknowledges that I have completed the advanced level of instruction six semesters (252 hours) of American English Center's English Language Course.
- Driving Licence, 11/01/16, 11/01/37
Timeline
Content Moderator
Tango
02.2021 - 02.2022
Live Streamer
Tango
03.2020 - 01.2021
Tourism Manager
Poyekhali s nami (Let's go with us)
12.2018 - 02.2020
Master's degree - English and French languages
Zaporizhzhia National University - Zaporizhzhia, Ukraine
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