Summary
Overview
Work History
Education
Skills
Timeline
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Yanae Stevenson

Columbus,MS

Summary

Accomplished professional with a proven track record at Alorica, enhancing call center efficiency and customer satisfaction. Skilled in empathetic communication and customer service, with a knack for maintaining high productivity under pressure. Excelled in roles requiring patience, empathy, and technical savvy, achieving notable customer retention rates and exceeding performance targets.

Overview

2025
2025
years of professional experience

Work History

Call Center Agent

Alorica
02.2021 - 12.2021
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Online Personal Shopper

Walmart
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Call Agent

Bank First National
07.2023 - 11.2024
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Online Personal Shopper

Meijer
09.2023 - 12.2023

Education

High School Diploma -

John Jay High School
San Antonio, TX
06.2022

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking

Timeline

Online Personal Shopper

Meijer
09.2023 - 12.2023

Call Agent

Bank First National
07.2023 - 11.2024

Call Center Agent

Alorica
02.2021 - 12.2021

Online Personal Shopper

Walmart

High School Diploma -

John Jay High School

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Yanae Stevenson